Answers to what shoppers ask Xplora US most, organised by topic.
Products & Features
Compare watch models, see what's included, and find accessories to personalize your watch.
35 answers
Safety & Parental Controls
Learn how Xplora keeps kids safe, manages communications, and protects your child's privacy.
21 answers
Subscription & Setup
Understand pricing, activation, network coverage, and how to get your watch working.
32 answers
Durability & Care
Find out how to protect your watch and keep it working in different conditions.
30 answers
Ordering & Shipping
Learn about delivery times, shipping options, and where Xplora can ship.
18 answers
Returns, Warranty & Support
Understand return policies, warranty coverage, and what to do if something goes wrong.
34 answers
About Xplora
Discover information about the company, its mission, and how Xplora compares to other brands.
46 answers
All questions
Products & Features
- What’s the difference between the XGO3 and X6Play?
- What is the battery life on Xplora smartwatches?
- What age is the Xplora smartwatch designed for?
- Are both watches compatible with the same app?
- Which model has more features?
- Do both watches have GPS and SOS alerts?
- Which model is better for younger kids?
- I have one child starting kindergarten and another in middle school, do I need two different watches?
- What accessories are available for the X6Play if I want to change up the look?
- Does the XGO3 come with different band designs too?
- Do the watches come with different bands and colors to choose from?
- Who is Xplora actually for, and what do you sell besides the watches?
- What exactly does Xplora sell and who is it really for?
- Can I customize the watch bands to match my kid's style?
- Can I get the X6Play in different colors or bands for my kid?
- What exactly does Xplora sell, and who is it really for?
- How do I choose between the XGO3, X6Play, and just handing down an old phone?
- How does Xplora compare to watches like Gabb, Garmin Bounce, TickTalk, GizmoWatch, Apple Watch SE, or Pinwheel?
- What accessories can I get to personalize the X6Play or XGO3?
- Besides the watches, what else does Xplora sell?
- Can I buy a strap pack like the Dream Pack as a gift add-on for the X6Play?
- How does Xplora compare to something like a Garmin Bounce or Verizon GizmoWatch?
- Can I buy just a replacement watch strap without the frame?
- How does Xplora compare to TickTalk, GizmoWatch, or Pinwheel?
- Besides the two watch models, what else does Xplora sell for my kid's watch?
- What wristband designs come with the XGO3?
- What's the difference between the Dream Pack and Harmony Pack for the X6Play?
- How does an Xplora watch compare to something like a Gabb Watch, TickTalk, or Verizon GizmoWatch?
- Is a strap pack like the Dream Pack or Harmony Watch Strap Pack a good add-on gift?
- How does Xplora compare to other kids GPS watches like TickTalk, Pinwheel, or Verizon's GizmoWatch?
- Are extra watch bands a good gift idea on their own?
- Besides the watches themselves, what else does Xplora sell?
- What band and strap options are available if I want to change up the look of the X6Play?
- Does the XGO3 come in different sizes, or is it one size for all kids?
- What's included in the Dream Pack for the X6Play?
Safety & Parental Controls
- How are Xplora smartwatches designed to keep kids safe?
- Can I see my child’s location with an Xplora smartwatch?
- How Safe is Xplora for My Child?
- What is the Xplora Guardian app, and why do I need it?
- Can I see where my child is using the app?
- What are GPS Safe Zones?
- How many kids watches can I manage with one app?
- Can I add more than one guardian?
- Is the Guardian app safe and private?
- Can I control who my child talks to?
- What happens during school hours with school mode active?
- Is my child's location data kept private, and can I trust the company with it?
- Is this a good first phone alternative for a kid starting kindergarten or first grade?
- Where does my child's location data get stored, and does anyone else see it?
- Can my kid call or text anyone with the watch, or only certain people?
- Does the watch have internet access or social media apps?
- How often does the GPS update, and how accurate is it really?
- Can my kid call or text anyone, or only people I've approved?
- Where is my child's location data stored, and who can see it?
- Does the watch have internet, apps, or social media?
- Does the watch let my kid browse the internet or use social media apps?
Subscription & Setup
- Do I need to call my mobile provider to set up the smart watch?
- Do I need to pay extra for the Guardian app?
- How do I cancel my Xplora subscription?
- Is there a plan discount if I pay for the year instead of monthly?
- How much is the subscription and is paying yearly cheaper?
- What cell network does the watch run on, and will it work in my area?
- Can I use the watch with my own phone plan instead of buying a subscription?
- What do I need to do to activate a brand new Xplora watch?
- Is it easy to cancel the subscription if we stop using it?
- How do I cancel my Xplora Connect subscription?
- What payment do I need besides the watch itself to get it working?
- Does the watch need its own subscription, or can I just use my own phone plan?
- How do I activate a brand new Xplora watch?
- What cell network does the watch use, and will it work in my area?
- How much does Xplora Connect cost, and is paying yearly cheaper?
- Can I cancel the Xplora subscription anytime, and are there fees?
- What cell network does the watch use, and will it work where we live?
- How much does Xplora Connect cost, and is there a discount for paying yearly?
- Does the watch need its own subscription, or can I use my own phone plan?
- Can I cancel the subscription anytime, and are there cancellation fees?
- What do I actually need to do to get a brand new Xplora watch up and running?
- Does the watch come with a SIM card, or do I need to buy one separately?
- My watch can't get a data connection, how do I fix the APN settings?
- Does the X6Play work with Verizon service, or only AT&T and T-Mobile?
- Is the AT&T Flex SIM card compatible with both watch models?
- Do I need to buy a separate SIM card for the watch, or is that included?
- My watch has a signal but won't get data, how do I fix the APN settings?
- Are there any hidden activation fees when I start the subscription?
- Do I need to buy a separate SIM card for my Xplora watch?
- Is Xplora Connect a real phone plan or something else?
- Can I buy the Xplora Connect subscription as a gift, or does it have to be tied to my own account?
- Do I need to buy a SIM card separately, or does it come with the watch?
Durability & Care
- Is the Xplora Smartwatch Allowed in Schools?
- What is School Mode, and How Does It Work?
- What Should I Do If the School Doesn’t Allow Xplora?
- Who is Xplora actually for, and is it just a toy or a real communication device?
- How do I know which charger I need for my XGO3?
- What should I do to get my kid's watch ready before their first day walking to school alone?
- My watch isn't charging, what could be wrong?
- How do I keep the watch protected from a hot day of outdoor play?
- Can the watch handle rain or a kid getting caught outside in wet weather?
- Can I put the watch on a wet washcloth or let my kid wear it in the rain?
- Why isn't my watch charging?
- Can the watch get wet, like if my kid plays in the sprinkler or it rains at recess?
- How accurate is the GPS, and how often does it update the location?
- My watch won't connect or find a signal - what should I check first?
- Can my child get wet wearing the watch, like during a rainy walk to school?
- What should I do if my child's watch dies or acts up on a hot day outside?
- Should I put a screen protector on my kid's watch?
- Can the watch get wet, like at the pool or in the rain?
- What should my kid do on a hot day outside with the watch on?
- What happens if my kid loses the watch or cracks the screen?
- My kid has a small wrist, will the band actually fit?
- Is the Xplora screen protector real glass or something else?
- Is the X6Play screen protector tempered glass?
- Do I need to buy the screen protector, or is it optional?
- Do I need a screen protector for my kid's watch, or is the screen already tough enough?
- Is the screen protector tempered glass?
- Do I need to reapply or replace the screen protector over time?
- What's the X6Play screen protector actually made of?
- What's a good add-on if I'm worried about my kid breaking or losing the watch?
- Does the X6Play screen protector actually make a difference, or is it just extra plastic?
Ordering & Shipping
- Will my kid's watch work if we travel to Alaska or use a military address?
- How fast will my order actually arrive?
- Will my kid's watch actually work at our address?
- If I order today, how fast will the watch actually arrive?
- Does the XGO3 or X6Play ship to Alaska or APO addresses?
- How fast will my order ship, and does it come to my state?
- How fast will my order arrive, and can I pay extra for faster shipping?
- Do you ship to Alaska or to military addresses?
- We live in Alaska, can we even order one of these?
- How long will it take to actually get the watch if I order today?
- How much does express shipping cost and how fast will it get here?
- If I order today, will my kid's watch actually ship today?
- Can I pay extra to get my kid's watch faster?
- Can I pay for express shipping if I need the watch to arrive in time for a birthday?
- How much is express shipping and how fast will it get here?
- What's the fastest shipping option if I need the watch before an event?
- Are Xplora watches usually in stock and ready to ship quickly?
- Does the $9.99 express shipping option apply to accessories like bands and chargers, or just the watches?
Returns, Warranty & Support
- What’s included in Xplora warranty?
- Can I return a watch if my child just doesn't like it?
- Is an Xplora watch a good birthday or back-to-school gift?
- Why won't my watch connect to a network?
- What's your return policy if the watch doesn't work out?
- My watch won't connect or find a signal, what's wrong?
- How does Xplora compare to something like a Gabb Watch, Garmin Bounce, TickTalk, GizmoWatch, Apple Watch SE, Pinwheel, or just handing down an old phone?
- What if I need to return a watch I bought for my child?
- Can I return the watch if my kid just doesn't like it?
- Can grandparents buy or gift an Xplora watch and set it up themselves?
- Are there bundles or gift-ready options for a first smartwatch?
- Can I return the watch if my kid just doesn't take to it?
- Can I buy extended warranty coverage in case the screen cracks?
- Do I need to buy a separate charger if I have both an XGO3 and an X6Play in the house?
- What should I bundle with the watch if I'm giving it as a back-to-school gift?
- Should I get the extended warranty or is the standard warranty enough?
- Is it worth buying the extended warranty on top of the standard warranty?
- My child's watch band broke, can I just buy a replacement band instead of a new watch?
- Should I add the extended warranty when I buy the watch as a gift?
- Will the X6Play fit my smaller child, or is it really only for bigger kids?
- How do I know if I need the Micro USB charger or the Pogo charger for my XGO3?
- What's the Xplora Connect extended warranty and what does it cover?
- Can I get a discount or credit if my child loses their watch?
- How do I apply the screen protector on my kid's Xplora watch?
- Will an Xplora smartwatch definitely work at my address before I buy?
- What is the 'Replacement: X6Play Approved Credit' product for?
- What does the Extended Warranty add-on actually cover?
- What does the extended warranty add-on cover that the standard warranty doesn't?
- How do I know if I need the pogo charger or the micro-USB charger for my XGO3?
- How much does it cost to replace a lost XGO3 or X6Play?
- Is Xplora customer support available on weekends?
- If my child outgrows the XGO3, can I move up to the X6Play later?
- What if my kid loses their watch, is there a cheaper way to replace it?
- Is the extended warranty worth adding if I'm buying the watch as a gift?
About Xplora
- What makes Xplora better than cheaper smartwatch alternatives?
- Is Xplora a Better Alternative Than a Smartphone for Younger Kids?
- Where is Xplora based and what's the company's mission?
- How should I compare Xplora to giving my kid an old hand-me-down phone or a device like Gabb Watch or Apple Watch SE?
- Is an Xplora watch a good gift, like for a birthday or starting kindergarten?
- Is Xplora a US company, and what's their mission?
- Who is the Xplora kids smart watch actually for?
- How do I decide between the Gabb Watch, TickTalk, GizmoWatch, Apple Watch SE, or Xplora for my kid's first device?
- Where is Xplora based, and how long has it been around?
- Where is Xplora based, and what's the company's mission?
- Is an Xplora watch a good gift for a kid starting school or biking to a friend's house alone?
- Where is Xplora based, and what makes it different from other kids' watch brands?
- Does Xplora do anything for the environment, or is it just another gadget brand?
- Does Xplora support any charitable or social causes?
- Does Xplora do anything for the environment?
- Where is Xplora Technologies legally based?
- Has the XGO3 won any awards or recognition?
- Should I get the X6Play or a hand-me-down smartphone for my kid's first device?
- Has an Xplora watch won any awards or recognition?
- Does Xplora do anything for sustainability or give back to communities?
- Does Xplora offer an eSIM watch like other brands?
- Does Xplora do anything for the environment or give back?
- How does Xplora compare to watches like TickTalk, Verizon's GizmoWatch, or Pinwheel?
- Can I extend a screen protector or strap purchase into a gift for my kid's watch?
- Will the watch work if we live somewhere rural or off the beaten path?
- What exactly does Xplora sell, and is it right for my 5-year-old starting kindergarten?
- Is the Xplora watch a good gift for a grandchild starting to walk to school alone?
- Can I get replacement parts if my kid loses a watch band or charger?
- Why won't my watch connect or find a signal?
- How often does the GPS location update on the watch?
- Is there a screen protector I should buy for the watch?
- Is the screen protector for the X6Play tempered glass?
- How do I apply the screen protector on my kid's X6Play or XGO3 without air bubbles?
- What's a good first accessory to buy alongside a new XGO3?
- How do I switch out my kid's watch band for a new look?
- Can I buy Xplora accessories as a gift without buying a whole new watch?
- Is the Jungle Wrist Strap pack a good add-on gift for a kid who already has the XGO3?
- Can I use the Harmony Watch Strap Pack on my kid's XGO3?
- Can I buy just a SIM card or accessories without buying a whole watch?
- Is an Xplora watch a good gift if the kid already has one but wants a new look?
- Are the X6Play bands sized for small kids' wrists?
- Is there a plain, less kid-themed option for an older child who doesn't want cartoon animals?
- What wrist sizes do the X6Play bands fit?
- Can I mix parts from different accessory packs, like combining a Dream Pack bracelet with a Harmony Pack frame on the X6Play?
- What slang are kids using these days that I should know about?
- Can I use the same charger for both the XGO3 and X6Play?