# Xplora US help center

Source: https://shop.myxplora.com/pages/help-center
Updated: 2026-08-17

## Topics

- [Products & Features](https://shop.myxplora.com/pages/help-center-products-features) - Compare watch models, see what's included, and find accessories to personalize your watch.
- [Safety & Parental Controls](https://shop.myxplora.com/pages/help-center-safety-parental-controls) - Learn how Xplora keeps kids safe, manages communications, and protects your child's privacy.
- [Subscription & Setup](https://shop.myxplora.com/pages/help-center-subscription-setup) - Understand pricing, activation, network coverage, and how to get your watch working.
- [Durability & Care](https://shop.myxplora.com/pages/help-center-durability-care) - Find out how to protect your watch and keep it working in different conditions.
- [Ordering & Shipping](https://shop.myxplora.com/pages/help-center-ordering-shipping) - Learn about delivery times, shipping options, and where Xplora can ship.
- [Returns, Warranty & Support](https://shop.myxplora.com/pages/help-center-returns-warranty-support) - Understand return policies, warranty coverage, and what to do if something goes wrong.
- [About Xplora](https://shop.myxplora.com/pages/help-center-about-xplora) - Discover information about the company, its mission, and how Xplora compares to other brands.

## Products & Features

Compare watch models, see what's included, and find accessories to personalize your watch.

### What’s the difference between the XGO3 and X6Play?

The XGO3 smartwatch is great for younger kids with essentials like calling, GPS, and a 2MP camera. The X6Play is a step up - with a sharper 5MP camera, more memory, a bigger screen, and fun swappable parts -perfect for older kids or those who want more personalization.

### What is the battery life on Xplora smartwatches?

The XGO3 lasts up to 72 hours on standby, while the X6Play offers up to 48 hours. Both are built to last all day and fully fully in 2.5 to 3 hours.

### What age is the Xplora smartwatch designed for?

Xplora watches are perfect for kids ages 4–10, offering independence with built-in safety features that parents can trust.

The XGO3 is a simpler, more affordable option that’s ideal for kids just starting out with a smartwatch.

### Are both watches compatible with the same app?

Yes, both work with the Xplora Guardian app, so you can easily manage devices — even if you have more than one child using a watch.

### Which model has more features?

The X6Play has more memory (8GB), a better camera, and a larger display. It also offers more ways to customize the look with changeable frames and straps.



### Do both watches have GPS and SOS alerts?

Yes! Both our kids watch phones models include real-time GPS tracking, SOS alerts, and parent-controlled contacts for safety.

### Which model is better for younger kids?

The XGO3 is a simpler, more affordable option that’s ideal for kids just starting out with a smartwatch.

### I have one child starting kindergarten and another in middle school, do I need two different watches?

Likely yes: the XGO3 ($129.99) is built for ages 4-7, while the X6Play ($169.99) is built for ages 7 and up with a bigger screen, 5MP camera, and more storage. Each watch runs on its own Xplora Connect subscription.

### What accessories are available for the X6Play if I want to change up the look?

For the X6Play you can get the Harmony Watch Strap Pack (three straps in Teak, Light Blue, and Pink with matching frames), the Dream Pack of bracelets and frames, an Elastic Fabric Watch Strap, an Adjustable Elastic Fabric Watch Strap, and individual replacement straps in colors like Black and Blue.

### Does the XGO3 come with different band designs too?

Yes, the XGO3 comes with two frames and loops in lime green and pink, and you can buy the Jungle Wrist Straps in animal designs like Blue Elephant, Black Panther, Pink Zebra, and Turquoise Dinosaur to change the look, plus a Blue Watch Strap option.

### Do the watches come with different bands and colors to choose from?

Yes. The XGO3 has swappable Jungle Wrist Straps in animal designs, and the X6Play offers strap and frame packs like the Harmony Watch Strap Pack and Dream Pack in colors such as teak, light blue, pink, and grey, so kids can personalize their watch.

### Who is Xplora actually for, and what do you sell besides the watches?

Xplora sells GPS smartwatches for kids (the XGO3 and X6Play), the Xplora Connect subscription needed to run them, and accessories like chargers, screen protectors, watch bands, and SIM cards. It's aimed at US parents of kids roughly 4-12 who want to stay in touch and see their child's location without handing over a smartphone.

### What exactly does Xplora sell and who is it really for?

Xplora sells GPS smartwatches for kids, ages roughly 4-12, that let a child call, text, and be located without giving them a phone. The lineup is the XGO3 ($129.99, ages 4-7) and X6Play ($169.99, ages 7+), plus the Xplora Connect subscription and accessories like bands, chargers, and screen protectors. It's aimed at parents looking for a first connected device for a kid starting school or walking somewhere alone for the first time.

### Can I customize the watch bands to match my kid's style?

Yes. The X6Play supports swappable band designs, including strap packs like the Harmony and Dream Packs with multiple colors and frames, plus individual straps in colors like black, blue, orange, and pink. The XGO3 has Jungle animal-print wristbands and additional strap colors as well.

### Can I get the X6Play in different colors or bands for my kid?

Yes. The X6Play supports swappable band designs, and accessories like the Harmony Watch Strap Pack and Dream Pack come with multiple colored straps and frames (Teak, Light Blue, Pink, Grey, Blue) so kids can personalize the look.

### What exactly does Xplora sell, and who is it really for?

Xplora sells GPS smartwatches for kids, the XGO3 ($129.99) and X6Play ($169.99), plus the Xplora Connect subscription needed to run them and accessories like bands, chargers, and screen protectors. It's built for US parents of kids roughly 4-12 who want a first connected device that isn't a full smartphone, often triggered by starting school or walking somewhere alone for the first time.

### How do I choose between the XGO3, X6Play, and just handing down an old phone?

The XGO3 (ages 4-7) and X6Play (ages 7+) both offer calls, texts to approved contacts, GPS, and SOS without the open internet or social media a hand-me-down smartphone would carry. Choosing between them mainly comes down to your child's age, since the X6Play adds a bigger screen, better camera, and more storage for older kids.

### How does Xplora compare to watches like Gabb, Garmin Bounce, TickTalk, GizmoWatch, Apple Watch SE, or Pinwheel?

Xplora offers the XGO3 and X6Play as GPS watches for kids with calls and texts limited to approved contacts, an SOS button, School Mode to disable calls and location during class, and no open internet or social media, running on Xplora Connect over AT&T and T-Mobile. The store data doesn't include details on how competing brands' features compare, so shoppers should check those brands' own specs directly.

### What accessories can I get to personalize the X6Play or XGO3?

For the X6Play there are strap packs like the Harmony and Dream packs, elastic fabric straps, and individual bands in colors like Black, Blue, Orange, and Pink. For the XGO3 there are Jungle Wrist Straps in animal designs like Blue Elephant, Pink Zebra, and Yellow Giraffe, so kids can swap looks as they like.

### Besides the watches, what else does Xplora sell?

Xplora also sells model-specific accessories like watch bands, chargers, screen protectors, and SIM cards for the XGO3 and X6Play, plus add-ons like extended warranty coverage. These let you personalize or maintain your kid's watch without replacing the whole device.

### Can I buy a strap pack like the Dream Pack as a gift add-on for the X6Play?

Yes, the Dream Pack for the X6Play includes three colorful bracelets and three protective frames that mix and match for a personalized look, making it an easy add-on gift alongside the watch itself.

### How does Xplora compare to something like a Garmin Bounce or Verizon GizmoWatch?

Xplora is a kids smart watch system built around the Guardian app for approving contacts, School Mode to pause calls and location during class, and an Xplora Connect subscription running on AT&T and T-Mobile with no contract. The watch has no browser, social media, or ads, so kids can only reach approved contacts.

### Can I buy just a replacement watch strap without the frame?

Yes, straps like the Watch Strap (X6Play) Replacement and the Black or Blue Watch Straps for the X6Play are sold individually and include one strap only, with frames and other accessories sold separately.

### How does Xplora compare to TickTalk, GizmoWatch, or Pinwheel?

Xplora is a kids GPS watch paired with the Guardian app for approving contacts, School Mode to turn off calls and location during class, and an Xplora Connect subscription running on AT&T and T-Mobile with no contract. The watch itself has no internet browser or social media, so a child can only reach approved contacts. We don't have details on other brands to compare feature-by-feature, but that's how the Xplora system is built.

### Besides the two watch models, what else does Xplora sell for my kid's watch?

Xplora also sells model-specific accessories: chargers, screen protectors, watch bands and strap packs, plus SIM cards and extended warranty add-ons for the XGO3 and X6Play.

### What wristband designs come with the XGO3?

The XGO3 comes with two frames and loops in lime green and pink, and you can add Jungle Wrist Strap animal designs so your kid can pick their favorite and swap the look.

### What's the difference between the Dream Pack and Harmony Pack for the X6Play?

Both are strap and frame bundles for the X6Play that let kids mix and match looks. The Dream Pack includes three colorful bracelets with three protective frames, while the Harmony Pack includes straps in Teak, Light Blue, and Pink with frames in Pink, Grey, and Blue.

### How does an Xplora watch compare to something like a Gabb Watch, TickTalk, or Verizon GizmoWatch?

Xplora is a kids smart watch paired with the Guardian app and an Xplora Connect subscription running on AT&T and T-Mobile. It has no open internet browser and no social media, so your child can only call or text approved contacts, use GPS and Safe Zones, an SOS button, and School Mode during class hours.

### Is a strap pack like the Dream Pack or Harmony Watch Strap Pack a good add-on gift?

Yes, these are made for exactly that. The Dream Pack and Harmony Watch Strap Pack for the X6Play each include three colorful bracelets and three protective frames so a kid can mix and match looks, which makes a nice add-on alongside the watch itself for a birthday or back-to-school gift.

### How does Xplora compare to other kids GPS watches like TickTalk, Pinwheel, or Verizon's GizmoWatch?

Xplora sells the XGO3 and X6Play as a full system: the watch, the Xplora Connect subscription running on AT&T and T-Mobile, and the Guardian app for approving contacts and setting School Mode. We can't speak to how other brands' hardware or plans are built, so compare specs and subscription terms directly against what's listed here for the XGO3 and X6Play.

### Are extra watch bands a good gift idea on their own?

Yes, Xplora sells standalone bands and strap packs, like the Jungle Wrist Straps and Blue Watch Strap for the XGO3, plus the Harmony and Dream Pack strap sets for the X6Play, which work well as small add-on gifts or stocking stuffers for a kid who already has a watch.

### Besides the watches themselves, what else does Xplora sell?

Xplora sells model-specific accessories including chargers, screen protectors, watch bands and strap packs, plus AT&T and T-Mobile SIM cards and add-on products like extended warranty coverage for the X6Play and XGO3.

### What band and strap options are available if I want to change up the look of the X6Play?

The X6Play has swappable band designs, including options like the Harmony Watch Strap Pack (three straps in Teak, Light Blue, and Pink with matching frames), the Dream Pack, elastic fabric straps, and single replacement straps in colors like black and blue, so kids can mix and match their look.

### Does the XGO3 come in different sizes, or is it one size for all kids?

The XGO3 listing shows a single strap size option in the store data, along with different animal-themed Jungle Wrist Strap designs (like Blue Elephant, Pink Zebra, Turquoise Dinosaur) so kids can pick a favorite look rather than a different physical size.

### What's included in the Dream Pack for the X6Play?

The Dream Pack for the X6Play includes three colorful bracelets and three protective frames that can be mixed and matched, letting your kid switch up the look while adding extra protection to the watch for everyday adventures.

## Safety & Parental Controls

Learn how Xplora keeps kids safe, manages communications, and protects your child's privacy.

### How are Xplora smartwatches designed to keep kids safe?

They have no internet access, no social media, and only allow communication with parent-approved contacts. You control everything through the Xplora app.

### Can I see my child’s location with an Xplora smartwatch?

Yes! Real-time GPS tracking lets you check their location anytime in the Xplora app.

### How Safe is Xplora for My Child?

Xplora has no internet access, no social media, and no addictive apps, protecting your child from cyberbullying and inappropriate content.

The watch fits securely on the wrist and includes GPS tracking, Safety Zones, and a step counter, ensuring both safety and active engagement throughout the day.

### What is the Xplora Guardian app, and why do I need it?

The Xplora Guardian app is a companion app that gives parents full control over their child’s Xplora smartwatch. It lets you manage contacts, track GPS location in real time, limit screen time, and create safe zones—all from your own phone.

### Can I see where my child is using the app?

Yes. The Guardian app shows your child’s live location with GPS and updates every few seconds. You can also set up safe zones and get alerts when your child enters or leaves those areas.

### What are GPS Safe Zones?

Safe Zones are geofenced areas you can set in the app. You’ll receive alerts if your child enters or leaves these zones.

### How many kids watches can I manage with one app?

You can manage multiple watches for different children within the same account & still set up safe zones for the indepedent GPS kids smartwatch

### Can I add more than one guardian?

Yes, you can add a second guardian with nearly identical access to manage the watch.

### Is the Guardian app safe and private?

Absolutely. All data is encrypted, and only parent-approved contacts can communicate with your child. There’s no open internet or social media, making it a safer alternative to traditional smartphones.

### Can I control who my child talks to?

Yes. Only contacts you approve in the Guardian app can call or message your child. You can add, remove, or edit these contacts anytime from your own phone.

### What happens during school hours with school mode active?

With School Mode, you can set specific times when the watch disables all distractions. Your child can still be reached in an emergency, but they stay focused during class.



### Is my child's location data kept private, and can I trust the company with it?

Location data is automatically deleted after 72 hours, and personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany. Xplora states it does not share this data with third parties for marketing without opt-in consent.

### Is this a good first phone alternative for a kid starting kindergarten or first grade?

The XGO3 is built for ages 4-7 and works as a first connected device: it has GPS, calls and texts to approved contacts, an SOS button, and a 2MP camera, with no internet or social media for a young child to get into.

### Where does my child's location data get stored, and does anyone else see it?

Location data is automatically deleted after 72 hours. Personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany, and isn't shared with third parties for marketing without opt-in consent.

### Can my kid call or text anyone with the watch, or only certain people?

Only approved contacts. A child can only call or text people a parent has approved in the Guardian app, so there's no open-ended calling or texting to strangers.

### Does the watch have internet access or social media apps?

No. Xplora watches have no open internet browser, no social media, and no ads. The whole point is a kids watch phone that connects to approved contacts without the internet or social media that comes with a smartphone.

### How often does the GPS update, and how accurate is it really?

The store data doesn't give a specific update interval or accuracy figure. What's confirmed is that Xplora uses real-time GPS for location and Safe Zones, and location data is deleted after 72 hours.

### Can my kid call or text anyone, or only people I've approved?

Kids can only call or text approved contacts that a parent has set up in the Guardian app - there's no open internet or social media on the watch, so it's just calls and texts to whoever you've approved.

### Where is my child's location data stored, and who can see it?

Location data is automatically deleted after 72 hours, and personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany. It is not shared with third parties for marketing without opt-in consent.

### Does the watch have internet, apps, or social media?

No. The watches have no open internet browser, no social media, and no ads, so a child can only call or text the approved contacts a parent has set up in the Guardian app.

### Does the watch let my kid browse the internet or use social media apps?

No. Xplora watches have no open internet browser, no social media, and no ads. A child can only call or text contacts that a parent has approved through the Guardian app.

## Subscription & Setup

Understand pricing, activation, network coverage, and how to get your watch working.

### Do I need to call my mobile provider to set up the smart watch? 

Xplora watches come with a SIM card and the Xplora Connect plan is $12/month—no need to call your provider, just activate it through the Xplora website or app. 

### Do I need to pay extra for the Guardian app?

No. The app is included free with all Xplora Connect subscriptions. There are no hidden fees or premium upgrades needed for parental controls.

### How do I cancel my Xplora subscription?

You can manage or cancel your Xplora Connect subscription anytime from your customer account, with no cancellation fees.

### Is there a plan discount if I pay for the year instead of monthly?

Yes. Xplora Connect is $12 a month with no contract, or $120 a year paid annually, which is a 20% saving compared to paying monthly.

### How much is the subscription and is paying yearly cheaper?

Xplora Connect costs $12 a month with no contract, or $120 a year paid annually, which works out to a 20% savings compared to paying monthly. There are no activation or cancellation fees either way.

### What cell network does the watch run on, and will it work in my area?

Xplora Connect runs on the AT&T and T-Mobile networks in the US. Coverage will depend on those networks in your specific location, so it's worth checking AT&T or T-Mobile coverage where your child will be using the watch.

### Can I use the watch with my own phone plan instead of buying a subscription?

No. Every Xplora watch needs an active Xplora Connect subscription to make calls, send texts, or use GPS, Safe Zones, School Mode, and SOS. You can't just pop in your existing phone plan without that subscription running the connected features.

### What do I need to do to activate a brand new Xplora watch?

You'll need to set up an active Xplora Connect subscription for the watch and pair it with the Guardian app to approve contacts and settings. If the watch has trouble finding a signal after that, the APN settings may need to be entered manually under the watch's Settings menu, which the store's APN Support page walks through step by step.

### Is it easy to cancel the subscription if we stop using it?

Yes, Xplora Connect can be managed or cancelled anytime from your customer account, with no cancellation fees. This is the same subscription needed for calls, texts, GPS, Safe Zones, School Mode, and SOS.

### How do I cancel my Xplora Connect subscription?

You can manage or cancel your Xplora Connect subscription anytime from your customer account, with no cancellation fees.

### What payment do I need besides the watch itself to get it working?

Every Xplora watch requires an active Xplora Connect subscription, $12/month or $120/year, to use calls, texts, GPS, Safe Zones, School Mode, and SOS; the watch itself doesn't work as a phone without it.

### Does the watch need its own subscription, or can I just use my own phone plan?

Every Xplora watch needs its own active Xplora Connect subscription to make calls, send texts, or use GPS, Safe Zones, School Mode, and SOS - you can't run it off your personal phone plan.

### How do I activate a brand new Xplora watch?

Activation ties to setting up an active Xplora Connect subscription through your account; once that's running, the watch connects to AT&T or T-Mobile for calls, texts, and GPS. If the watch won't find a signal after that, check the APN settings via the watch's Settings menu as outlined in Xplora's APN support guide.

### What cell network does the watch use, and will it work in my area?

Xplora Connect runs on the AT&T and T-Mobile networks in the US, so coverage depends on those networks in your location.

### How much does Xplora Connect cost, and is paying yearly cheaper?

Xplora Connect costs $12 a month with no contract, or $120 a year paid annually, which works out to a 20% saving versus paying monthly.

### Can I cancel the Xplora subscription anytime, and are there fees?

Yes, there are no activation fees and no cancellation fees, and you can manage or cancel Xplora Connect anytime from your customer account.

### What cell network does the watch use, and will it work where we live?

Xplora Connect runs on the AT&T and T-Mobile networks in the US. Standard shipping and use cover the continental US and Hawaii, though only the XGO3 ships to Alaska, and military APO/FPO addresses aren't supported.

### How much does Xplora Connect cost, and is there a discount for paying yearly?

Xplora Connect costs $12 a month with no contract, or $120 a year if paid annually, which works out to a 20% saving versus paying monthly.

### Does the watch need its own subscription, or can I use my own phone plan?

Every Xplora watch needs an active Xplora Connect subscription to make calls, send texts, or use GPS, Safe Zones, School Mode, and SOS. It runs on the AT&T and T-Mobile networks and isn't something you can substitute with your own existing phone plan.

### Can I cancel the subscription anytime, and are there cancellation fees?

There are no activation fees and no cancellation fees. You can manage or cancel the Xplora Connect subscription anytime from your account.

### What do I actually need to do to get a brand new Xplora watch up and running?

You'll need an active Xplora Connect subscription to enable calls, texts, GPS, Safe Zones, School Mode, and SOS, since the watch can't use these features without it. Setup happens through the Guardian app where you approve contacts and configure the watch as their first connected device.

### Does the watch come with a SIM card, or do I need to buy one separately?

Xplora sells SIM cards separately, such as the AT&T Flex SIM Card, to connect your watch to the Xplora Connect service. You'll need an active Xplora Connect subscription along with the SIM to enable calls, texts, and GPS.

### My watch can't get a data connection, how do I fix the APN settings?

You can enter the APN, MCC, and MNC settings manually on the watch: turn it on, swipe to Settings, select APN, tap the plus icon, and enter the values provided by your network. Contact your network carrier first to get the correct APN, MCC, and MNC settings for your SIM.

### Does the X6Play work with Verizon service, or only AT&T and T-Mobile?

Xplora Connect runs on the AT&T and T-Mobile networks in the US, so the X6Play is built to work on those networks specifically.

### Is the AT&T Flex SIM card compatible with both watch models?

The store data lists the AT&T Flex SIM Card as a standalone accessory alongside model-specific parts, but it doesn't specify per-model compatibility, so it's worth checking with Xplora support at support@xplora.com to confirm it fits your specific watch.

### Do I need to buy a separate SIM card for the watch, or is that included?

Every Xplora watch needs an active Xplora Connect subscription to make calls, send texts, or use GPS, Safe Zones, School Mode, and SOS. Xplora sells the SIM cards (like the AT&T Flex SIM Card and Flex Play for T-Mobile) as part of getting a watch connected, running on the AT&T and T-Mobile networks.

### My watch has a signal but won't get data, how do I fix the APN settings?

You can set the APN manually: turn on the watch, swipe right to Settings, select APN, tap the plus icon, and enter the APN name, MCC, and MNC provided by your network. Contact your network first to get the correct APN, MCC, and MNC values for your SIM.

### Are there any hidden activation fees when I start the subscription?

No. There are no activation fees and no cancellation fees for Xplora Connect. You can manage or cancel the subscription anytime from your account.

### Do I need to buy a separate SIM card for my Xplora watch?

Xplora sells SIM card products like the AT&T Flex SIM Card and a Flex Play (T-Mobile) option separately, which pair with an active Xplora Connect subscription so the watch can make calls, send texts, and use GPS on the AT&T or T-Mobile network.

### Is Xplora Connect a real phone plan or something else?

Xplora Connect is the subscription required to activate calling, texting, GPS, Safe Zones, School Mode, and SOS on the watch. It runs on the AT&T and T-Mobile networks in the US, costs $12/month or $120/year, and has no activation or cancellation fees.

### Can I buy the Xplora Connect subscription as a gift, or does it have to be tied to my own account?

The Xplora Connect subscription is $12 a month or $120 a year and is managed through the customer's account, so it's set up and controlled by whoever registers the watch, typically the parent or guardian giving the watch as a gift.

### Do I need to buy a SIM card separately, or does it come with the watch?

Xplora sells SIM cards separately, including an AT&T Flex SIM card and a T-Mobile Flex Play option, alongside the watches. Xplora Connect service itself runs on the AT&T and T-Mobile networks.

## Durability & Care

Find out how to protect your watch and keep it working in different conditions.

### Is the Xplora Smartwatch Allowed in Schools?

Yes! In our survey, 80% of schools reported that smartwatches like Xplora are allowed, as long as they are used in School Mode. This setting ensures the watch functions only as a regular clock, without disrupting lessons.

### What is School Mode, and How Does It Work?

School Mode is a setting that disables all features, including calls, messages, and internet access. During designated school hours, set by parents in the Xplora app, the watch functions only as a regular clock.

Kids cannot change this setting themselves, ensuring a distraction-free learning environment.

### What Should I Do If the School Doesn’t Allow Xplora?

If the school says no, even with School Mode, you can inform teachers and staff about how the feature works.

Many parents have reported that schools change their decision once they understand that the watch can only display the time during lessons and does not cause distractions.

### Who is Xplora actually for, and is it just a toy or a real communication device?

Xplora makes kids smart watches for US parents of kids roughly 4-12 who aren't ready to hand over a smartphone. It's a real watch phone: it can call and text approved contacts and share GPS location, but it has no open internet or social media, so it works as a first connected device rather than a toy.

### How do I know which charger I need for my XGO3?

It depends on the charging port: the Pogo Charger is for the XGO3 Jungle Edition and is not compatible with the original Micro USB XGO3, while the Micro USB charger is for the original XGO3 and is not compatible with the Jungle Edition. Check the back of your watch for a tab (Micro USB) versus pogo pins before ordering.

### What should I do to get my kid's watch ready before their first day walking to school alone?

Set up the watch and Guardian app, add approved contacts, and confirm your Xplora Connect subscription is active since GPS, calls, texts, and SOS all require it. It's worth testing calls and location in your neighborhood before the actual first walk.

### My watch isn't charging, what could be wrong?

First confirm you're using the correct charger for your model: the X6Play uses its own charging cradle, and the XGO3 has two different chargers (Micro USB or Pogo) depending on whether it's the original or Jungle Edition. Using the wrong charger for your watch's port won't work.

### How do I keep the watch protected from a hot day of outdoor play?

Xplora doesn't publish specific heat-care instructions, but accessories like the screen protectors for the X6Play and XGO3 add durability for active kids, and swappable bands (like the Jungle Wrist Straps for XGO3) let kids stay comfortable while playing outside.

### Can the watch handle rain or a kid getting caught outside in wet weather?

The watches are water and dust resistant according to IP67/IP68 lab testing, but the merchant recommends removing the watch before it comes into contact with water, since this resistance isn't permanent and can diminish over time. A wet watch should not be charged, and liquid damage isn't covered under warranty.

### Can I put the watch on a wet washcloth or let my kid wear it in the rain?

The XGO3 and X6Play are rated IP68 water and dust resistant under lab conditions, but Xplora recommends removing the watch before contact with water since resistance can diminish with wear. A wet watch should not be charged, and liquid damage isn't covered under warranty.

### Why isn't my watch charging?

Check that you're using the correct charger for your model: the X6Play uses a charging cradle, while the XGO3 uses either a Micro-USB charger or a Pogo connector charger depending on which version you have, and the two are not interchangeable. If you see a charging tab on the back of an XGO3, it needs the Micro-USB charger, not the Pogo/Jungle Edition charger.

### Can the watch get wet, like if my kid plays in the sprinkler or it rains at recess?

Both the XGO3 and X6Play are rated IP68, tested under controlled lab conditions and classified as water and dust resistant. However, Xplora recommends removing the watch before contact with water since this resistance isn't permanent and can diminish over time, and a wet watch should not be charged.

### How accurate is the GPS, and how often does it update the location?

The store data doesn't specify an exact update interval or accuracy figure, but location data is automatically deleted after 72 hours, and GPS works alongside Safe Zones and SOS features once Xplora Connect is active.

### My watch won't connect or find a signal - what should I check first?

First confirm your Xplora Connect subscription is active, since calls, texts, and GPS won't work without it. If it's active and still not connecting, check the APN settings on the watch (Settings > APN) as described in Xplora's APN support instructions.

### Can my child get wet wearing the watch, like during a rainy walk to school?

Xplora watches are rated IP68 and tested as water and dust resistant under controlled lab conditions, but this protection isn't permanent and can diminish with wear, so Xplora recommends removing the watch before it comes into contact with water. A wet watch should not be charged, and liquid damage isn't covered by the warranty.

### What should I do if my child's watch dies or acts up on a hot day outside?

The store data doesn't detail specific hot-weather guidance, but for connection or charging issues you can check the APN settings or confirm the correct charger for your model, and reach Xplora support at +1 478 606 0554 (Mon-Fri 12-6pm ET) or support@xplora.com (Mon-Fri 10am-6pm ET) for help.

### Should I put a screen protector on my kid's watch?

It's a smart idea for active kids. Xplora sells an invisible screen protector for both the X6Play and XGO3, a flexible plastic film (not tempered glass) that's dust-free, self-healing, and barely noticeable once applied.

### Can the watch get wet, like at the pool or in the rain?

The XGO3 and X6Play are both rated IP68 and tested as water and dust resistant under controlled lab conditions, but Xplora recommends removing the watch before contact with water since this resistance isn't permanent and diminishes with wear. A wet watch should not be charged, and liquid damage isn't covered under warranty.

### What should my kid do on a hot day outside with the watch on?

The store data doesn't specify heat-related guidance, but since the watch is water and dust resistant rather than fully sealed, it's worth keeping it out of direct water contact (like pools or sprinklers) during outdoor play, per Xplora's care notes.

### What happens if my kid loses the watch or cracks the screen?

Xplora offers a Replacement: X6Play (Discount Lost Watch) option and a separate Extended Warranty add-on that covers a broken screen with no deductible and no deduction for the product's age. The standard 1-year limited warranty covers hardware defects but not accidental damage like a lost watch or cracked screen from a drop.

### My kid has a small wrist, will the band actually fit?

X6Play bands come in sizes including 3.8 inches and 4.25 inches, and adjustable elastic fabric strap options are also available for a more flexible, secure fit. The XGO3 ships with two frames and loops (lime green and pink) sized for younger kids ages 4-7.

### Is the Xplora screen protector real glass or something else?

It's a flexible plastic film, not tempered glass. It has a smooth, dust-free surface, is self-healing, and is designed to be easy to apply and unnoticeable on the watch face.

### Is the X6Play screen protector tempered glass?

No. The X6Play screen protector is a flexible plastic film, not tempered glass. It has a smooth, dust-free, self-healing surface and is easy to apply without being noticeable on the watch.

### Do I need to buy the screen protector, or is it optional?

It's an optional accessory. Xplora describes it as 'a smart investment for active children' to help the X6Play or XGO3 screen stay more durable and last longer, but it's not required for the watch to function.

### Do I need a screen protector for my kid's watch, or is the screen already tough enough?

Xplora sells invisible screen protectors for both the X6Play and XGO3. They're a flexible plastic film (not tempered glass) that's dust-free, self-healing, and barely noticeable once applied, so they're a good extra layer of protection for an active kid without changing how the watch looks.

### Is the screen protector tempered glass?

No, the Xplora screen protectors for both the X6Play and XGO3 are a flexible plastic film, not tempered glass. They're described as self-healing, dust-free, and easy to apply without being noticeable on the watch.

### Do I need to reapply or replace the screen protector over time?

The store doesn't specify a replacement schedule, but the screen protector is sold separately for both the X6Play and XGO3, so you can buy a new one if the original gets worn or scratched from active play.

### What's the X6Play screen protector actually made of?

The X6Play screen protector is a flexible plastic film, not tempered glass. It has a smooth, dust-free surface, is self-healing, and is designed to be easy to apply without being noticeable on the watch.

### What's a good add-on if I'm worried about my kid breaking or losing the watch?

Xplora offers an extended warranty add-on covering broken screens for 12 months with no deductible, and a separate lost-watch discount replacement option for the X6Play. These sit alongside the standard 1-year limited hardware warranty that comes with every watch.

### Does the X6Play screen protector actually make a difference, or is it just extra plastic?

The X6Play screen protector is a flexible plastic film (not tempered glass) designed to keep the screen from scratching during everyday wear. It's an easy, invisible add-on that's barely noticeable once applied, and it's meant as a smart investment for active kids who bump their watch around a lot.

## Ordering & Shipping

Learn about delivery times, shipping options, and where Xplora can ship.

### Will my kid's watch work if we travel to Alaska or use a military address?

Only the XGO3 ships to Alaska under standard shipping, and military APO/FPO addresses aren't supported at all. Standard shipping otherwise covers the continental US and Hawaii.

### How fast will my order actually arrive?

Standard shipping is free and takes 3-5 business days, or you can pay $9.99 for 2-business-day express shipping. Orders placed before 2:00pm ET ship the same day.

### Will my kid's watch actually work at our address?

Standard shipping covers the continental US and Hawaii, though only the XGO3 ships to Alaska, and military APO/FPO addresses aren't supported. Xplora Connect itself runs on the AT&T and T-Mobile networks.

### If I order today, how fast will the watch actually arrive?

Orders placed before 2:00pm ET ship the same day. Smartwatches ship free with standard shipping in 3-5 business days, or you can pay $9.99 for express shipping that arrives in 2 business days.

### Does the XGO3 or X6Play ship to Alaska or APO addresses?

Only the XGO3 ships to Alaska. Military APO/FPO addresses aren't supported for standard shipping, which otherwise covers the continental US and Hawaii.

### How fast will my order ship, and does it come to my state?

Smartwatches ship free with standard shipping in 3-5 business days, or $9.99 express in 2 business days, and orders placed before 2:00pm ET ship the same day. Standard shipping covers the continental US and Hawaii, though only the XGO3 ships to Alaska, and military APO/FPO addresses aren't supported.

### How fast will my order arrive, and can I pay extra for faster shipping?

Smartwatches ship free with standard shipping in 3-5 business days, or you can pay $9.99 for express shipping that arrives in 2 business days. Orders placed before 2:00pm ET ship the same day.

### Do you ship to Alaska or to military addresses?

Standard shipping covers the continental US and Hawaii. Only the XGO3 ships to Alaska, and Xplora doesn't currently support military APO/FPO addresses.

### We live in Alaska, can we even order one of these?

Standard shipping covers the continental US and Hawaii, but only the XGO3 ships to Alaska. Military APO/FPO addresses aren't supported.

### How long will it take to actually get the watch if I order today?

Smartwatches ship free with standard shipping in 3-5 business days, or you can pay $9.99 for 2-business-day express shipping. Orders placed before 2:00pm ET ship the same day.

### How much does express shipping cost and how fast will it get here?

Express shipping is $9.99 and delivers in 2 business days, compared to free standard shipping which takes 3-5 business days. Orders placed before 2:00pm ET ship the same day.

### If I order today, will my kid's watch actually ship today?

Yes, orders placed before 2:00pm ET ship the same day. Standard shipping is free and takes 3-5 business days, or you can pick $9.99 express shipping for 2-business-day delivery.

### Can I pay extra to get my kid's watch faster?

Yes. Smartwatches ship free with standard shipping in 3-5 business days, or you can choose $9.99 express shipping for delivery in 2 business days. Orders placed before 2:00pm ET ship the same day.

### Can I pay for express shipping if I need the watch to arrive in time for a birthday?

Yes. Standard shipping is free and takes 3-5 business days, but you can choose 2-day express shipping for $9.99. Orders placed before 2:00pm ET ship the same day, so express shipping plus an early order can get a watch there quickly for a gift.

### How much is express shipping and how fast will it get here?

Standard shipping on smartwatches is free and takes 3-5 business days. If you need it faster, 2-day express shipping is available for $9.99, and orders placed before 2:00pm ET ship the same day.

### What's the fastest shipping option if I need the watch before an event?

Xplora offers $9.99 express shipping that delivers in 2 business days, on top of the free standard shipping option (3-5 business days). Orders placed before 2:00pm ET ship the same day.

### Are Xplora watches usually in stock and ready to ship quickly?

Orders placed before 2:00pm ET ship the same day, with free standard shipping taking 3-5 business days or $9.99 express shipping arriving in 2 business days.

### Does the $9.99 express shipping option apply to accessories like bands and chargers, or just the watches?

Free standard shipping (3-5 business days) applies to smart watches and watch replacements automatically, and other Xplora products like bands and chargers also ship free standard. The $9.99 2-day express option is specifically called out for smart watches and watch replacements.

## Returns, Warranty & Support

Understand return policies, warranty coverage, and what to do if something goes wrong.

### What’s included in Xplora warranty?

Each watch comes with a 1-year manufacturer’s warranty covering technical and firmware issues.

### Can I return a watch if my child just doesn't like it?

Yes, returns are accepted within 30 days of delivery as long as the item is unused, undamaged, and in its original packaging. You'll cover return shipping unless the product is faulty or the error was Xplora's.

### Is an Xplora watch a good birthday or back-to-school gift?

It fits well as a gift tied to a transition like starting school or a first walk/bike ride alone, since it functions as a kids watch phone rather than needing a full phone plan. Just remember an active Xplora Connect subscription is needed to actually use calls, texts, and GPS after gifting.

### Why won't my watch connect to a network?

Xplora Connect runs on the AT&T and T-Mobile networks in the US, so check that your subscription is active and you're in an area those networks cover. If it still won't connect, the store's APN support page walks through checking APN, MCC, and MNC settings on the watch.

### What's your return policy if the watch doesn't work out?

Returns are accepted within 30 days of delivery as long as the item is unused, undamaged, and in its original packaging. The customer covers return shipping unless the product is faulty or the error was Xplora's.

### My watch won't connect or find a signal, what's wrong?

This is often an APN settings issue. Xplora's APN Support page walks through entering the APN, MCC, and MNC settings manually from the watch's Settings menu if the connection doesn't happen automatically, and you may need to contact your network for those exact settings.

### How does Xplora compare to something like a Gabb Watch, Garmin Bounce, TickTalk, GizmoWatch, Apple Watch SE, Pinwheel, or just handing down an old phone?

Xplora is a GPS watch for kids that pairs hardware with the Guardian app and an Xplora Connect subscription on AT&T and T-Mobile, with no open internet, no social media, and no ads on the watch itself. It offers School Mode to switch off calls and location alerts during class hours, and location data is auto-deleted after 72 hours and stored on AWS in Dublin and Frankfurt. Whether that fits better than another kids watch phone or a hand-me-down phone depends on your family's needs around contacts, screen time, and network coverage.

### What if I need to return a watch I bought for my child?

Returns are accepted within 30 days of delivery if the item is unused, undamaged, and in its original packaging. You cover return shipping unless the product is faulty or the error was Xplora's.

### Can I return the watch if my kid just doesn't like it?

Yes, Xplora accepts returns within 30 days of delivery as long as the item is unused, undamaged, and in its original packaging. You cover return shipping unless the product is faulty or the error was Xplora's.

### Can grandparents buy or gift an Xplora watch and set it up themselves?

The store data doesn't cover multi-guardian gifting setup specifics, but the watch and an active Xplora Connect subscription are what's needed to make calls, texts, and GPS work, and the account can be managed anytime after purchase.

### Are there bundles or gift-ready options for a first smartwatch?

Xplora sells strap and frame packs like the Dream Pack and Harmony Watch Strap Pack for the X6Play, and Jungle Wrist Straps for the XGO3, which let a child personalize their watch and can make a nice add-on to a gift. Extended warranty coverage for a broken screen is also sold as a 12-month add-on.

### Can I return the watch if my kid just doesn't take to it?

Yes, returns are accepted within 30 days of delivery as long as the item is unused, undamaged, and in its original packaging. You'll cover return shipping unless the product is faulty or the error was Xplora's.

### Can I buy extended warranty coverage in case the screen cracks?

Yes, Xplora offers a pre-paid 12-month extended warranty for the X6Play or XGO3 that covers a broken screen with no deductible and no deduction for the product's age, and it applies worldwide.

### Do I need to buy a separate charger if I have both an XGO3 and an X6Play in the house?

Yes, chargers are model-specific: the X6Play uses its own charger, and the XGO3 uses either a Pogo connector charger (Jungle Edition) or a Micro USB charger (original XGO3), so you'll need the correct charger for each watch.

### What should I bundle with the watch if I'm giving it as a back-to-school gift?

Beyond the watch itself, popular add-ons include extra watch bands (like the Jungle Wrist Straps for XGO3 or the Dream Pack and Harmony Pack for X6Play), a screen protector, and a spare charger. These let a kid personalize their new kids smart watch right away.

### Should I get the extended warranty or is the standard warranty enough?

Every Xplora watch already includes a 1-year limited warranty covering hardware defects. If you want protection against a broken screen specifically, with no deductible and coverage worldwide, the separate Extended Warranty add-on (prepaid for 12 months) covers that on top of the standard warranty.

### Is it worth buying the extended warranty on top of the standard warranty?

Every Xplora watch already comes with a 1-year limited warranty covering hardware defects, not services or subscription. The extended warranty add-on is specifically for broken screens, prepaid for 12 months, with no deductible and no deduction for the product's age, and it applies worldwide.

### My child's watch band broke, can I just buy a replacement band instead of a new watch?

Yes. Xplora sells individual replacement watch straps for the X6Play (in colors like Black and Blue) and extra strap options for the XGO3, so you don't need to replace the whole watch if a band wears out.

### Should I add the extended warranty when I buy the watch as a gift?

Xplora offers a prepaid 12-month extended warranty for the X6Play or XGO3 that covers a broken screen with no deductible and no deduction for the product's age, on top of the standard 1-year limited hardware warranty. If the watch is going to an active kid, adding it at checkout is worth considering since the standard warranty doesn't cover accidental screen damage.

### Will the X6Play fit my smaller child, or is it really only for bigger kids?

The X6Play is built for ages 7 and up and weighs 58g with dimensions of 51 x 42.4 x 14.7mm, a bit larger and heavier than the XGO3 (47.5g, 48.65 x 41.2 x 14.6mm) which is designed for ages 4-7. If your child has a smaller wrist or is younger than 7, the XGO3 is the better fit.

### How do I know if I need the Micro USB charger or the Pogo charger for my XGO3?

Check the back of your watch: the original XGO3 uses a Micro USB port and needs the Micro USB charger, while the XGO3 Jungle Edition uses a POGO connector and needs the Pogo charger. The two chargers aren't interchangeable between those versions.

### What's the Xplora Connect extended warranty and what does it cover?

The extended warranty is a prepaid 12-month add-on for the X6Play or XGO3 that covers a broken screen, providing a replacement of equal or better spec with no deductible and no deduction for the product's age, applicable worldwide.

### Can I get a discount or credit if my child loses their watch?

Xplora offers a 'Discount Lost Watch' replacement option for the X6Play, which provides a discounted replacement unit if the original is lost.

### How do I apply the screen protector on my kid's Xplora watch?

The X6Play and XGO3 screen protectors are flexible plastic film (not tempered glass) designed for easy application with a smooth, dust-free finish that self-heals minor scratches. They're made to be barely noticeable once applied and to add extra durability for active kids.

### Will an Xplora smartwatch definitely work at my address before I buy?

Xplora Connect runs on the AT&T and T-Mobile networks, and standard shipping covers the continental US and Hawaii, with only the XGO3 shipping to Alaska; military APO/FPO addresses aren't supported. Coverage in your specific area depends on those carrier networks.

### What is the 'Replacement: X6Play Approved Credit' product for?

This is a credit-based replacement option for the X6Play, intended for customers who need a replacement device already approved through Xplora's customer service process rather than a first-time purchase.

### What does the Extended Warranty add-on actually cover?

The Extended Warranty is a 12-month pre-paid add-on for the X6Play or XGO3 that covers a broken screen with a replacement of equal or better spec, no deductible, and no deduction for the product's age, valid worldwide.

### What does the extended warranty add-on cover that the standard warranty doesn't?

The extended warranty is a 12-month pre-paid add-on for the X6Play or XGO3 that specifically covers a broken screen, with a replacement product of equal or better spec, no deductible, and no deduction for the product's age, valid worldwide. The standard 1-year limited warranty covers hardware defects but doesn't include this broken-screen protection.

### How do I know if I need the pogo charger or the micro-USB charger for my XGO3?

Check the back of your watch: the Pogo Charger works with the XGO3 Jungle Edition and is not compatible with the original XGO3 (which has a Micro USB port), while the Micro USB charger is not compatible with the Jungle Edition. Look for a tab on the port to confirm which one you have before ordering.

### How much does it cost to replace a lost XGO3 or X6Play?

Xplora offers a 'Replacement: X6Play (Discount Lost Watch)' option specifically for the X6Play at a reduced cost if your child loses their watch. The store data doesn't list an equivalent lost-watch discount listing for the XGO3.

### Is Xplora customer support available on weekends?

No. Phone support at +1 478 606 0554 runs Monday-Friday 12:00pm-6:00pm ET, and email support at support@xplora.com runs Monday-Friday 10:00am-6:00pm ET. The self-serve help center at support.xplora.com is available anytime.

### If my child outgrows the XGO3, can I move up to the X6Play later?

Yes, that's how the lineup is designed to work: the XGO3 ($129.99) is built for ages 4-7, and the X6Play ($169.99) is built for ages 7 and up with a bigger screen, better camera, and more storage, so many families start with the XGO3 and move to the X6Play as their child gets older.

### What if my kid loses their watch, is there a cheaper way to replace it?

Xplora offers a 'Replacement: X6Play (Discount Lost Watch)' listing specifically for this situation, giving a discounted way to get a new X6Play if the original is lost. Check the product page for current pricing and eligibility.

### Is the extended warranty worth adding if I'm buying the watch as a gift?

Xplora sells a 12-month prepaid extended warranty for the X6Play or XGO3 that covers a broken screen with no deductible and no reduction for the age of the product, applicable worldwide. If you're gifting a watch to an active kid, it can be a useful add-on alongside the standard 1-year limited hardware warranty.

## About Xplora

Discover information about the company, its mission, and how Xplora compares to other brands.

### What makes Xplora better than cheaper smartwatch alternatives?

Many low-cost kids' smartwatches look similar—but they often cut corners where it matters most. Xplora stands out with real calling and messaging, award-winning GPS tracking, and no access to the internet or strangers.

Every watch is built for safety and controlled entirely by parents, with the Xplora Connect plan at just $12/month. With Xplora, you're not just buying a watch, you're choosing trusted protection backed by the original kids-first smart watch brand.

### Is Xplora a Better Alternative Than a Smartphone for Younger Kids?

Yes! Xplora is perfect for younger children who aren’t ready for a smartphone. It allows easy communication through calls and SMS without the risks of internet access, social media, or expensive features.

It's also a more affordable and durable option, reducing the risk of loss or damage compared to a traditional smartphone.

### Where is Xplora based and what's the company's mission?

Xplora Technologies Inc is registered in Delaware, United States. The company says it was founded to give children a safe onboarding to digital life and a better balance between screen time and physical activity.

### How should I compare Xplora to giving my kid an old hand-me-down phone or a device like Gabb Watch or Apple Watch SE?

Xplora is a kids smart watch with no open internet, no social media, and no ads, where a child can only call or text contacts a parent has approved through the Guardian app, plus School Mode to shut off calls and location during class. It requires its own Xplora Connect subscription on AT&T and T-Mobile, separate from any phone plan you already have, so consider that when weighing it against a hand-me-down phone or another kids watch brand.

### Is an Xplora watch a good gift, like for a birthday or starting kindergarten?

The XGO3 ($129.99) is built for ages 4-7 and the X6Play ($169.99) for ages 7 and up, so either can suit a milestone gift like starting school or a first solo walk to the bus stop. The XGO3 also comes with two interchangeable frames in lime green and pink, and both models have swappable bands so a gift can be personalized.

### Is Xplora a US company, and what's their mission?

Xplora Technologies Inc is registered in Delaware, US. The brand's stated mission is to give children a safe onboarding to digital life and a better balance between screen time and physical activity, offering a first connected device without an open internet or social media.

### Who is the Xplora kids smart watch actually for?

Xplora makes GPS watches for kids roughly ages 4-12 who aren't ready for a smartphone: the XGO3 ($129.99) is built for ages 4-7 and the X6Play ($169.99) for ages 7 and up, both letting kids call, text, and be located without an open internet or social media.

### How do I decide between the Gabb Watch, TickTalk, GizmoWatch, Apple Watch SE, or Xplora for my kid's first device?

Xplora watches (XGO3 and X6Play) pair hardware with the Guardian app and Xplora Connect subscription running on AT&T and T-Mobile, with no open internet or social media so kids can only reach approved contacts. We can't speak to how other brands' apps, networks, or safety features work, so compare those details directly against what's listed here.

### Where is Xplora based, and how long has it been around?

Xplora Technologies Inc is registered in Delaware in the United States, and the company (Xplora) was founded in 2016, now operating with offices in six countries.

### Where is Xplora based, and what's the company's mission?

Xplora Technologies Inc is registered in the United States (Delaware), with the wider Xplora Technologies group founded in 2016. Its stated mission is to give children a safe onboarding to digital life and a better balance between screen time and physical activity.

### Is an Xplora watch a good gift for a kid starting school or biking to a friend's house alone?

Yes, that's exactly the moment most parents buy one. Both the XGO3 (ages 4-7) and X6Play (ages 7+) are built as a first connected device so a child can call, text approved contacts, and use GPS and SOS without needing a full smartphone.

### Where is Xplora based, and what makes it different from other kids' watch brands?

Xplora Technologies Inc is registered in Delaware, and the company was founded with the mission of giving children a safe onboarding to digital life. It combines the watch hardware, the Xplora Connect subscription on AT&T and T-Mobile, and the Guardian app for approving contacts and managing School Mode into one system, with no browser, social media, or ads on the watch itself.

### Does Xplora do anything for the environment, or is it just another gadget brand?

Xplora has run a program where for each watch sold in July and August, they plant a tree. Beyond that seasonal initiative, the store data doesn't list other sustainability programs.

### Does Xplora support any charitable or social causes?

Xplora's brand page mentions a tree-planting initiative tied to watches sold in July and August, and the company describes a mission to give children a safe onboarding to digital life with a better balance between screen time and physical activity.

### Does Xplora do anything for the environment?

Xplora has run a program where, for each watch sold in July and August, the company plants a tree. This ties into Xplora's broader 'Play to Move the World' mission around getting kids active and engaged.

### Where is Xplora Technologies legally based?

Xplora Technologies Inc is a company registered in Delaware, in the United States.

### Has the XGO3 won any awards or recognition?

Yes, the Xplora XGO3 has won a Mom's Choice Award.

### Should I get the X6Play or a hand-me-down smartphone for my kid's first device?

The X6Play is built as a kids watch phone with GPS, calls and texts to approved contacts only, an SOS button, and no open internet, apps, or social media. A hand-me-down smartphone typically gives full internet and app access, which is the main tradeoff to weigh against a first connected device like this.

### Has an Xplora watch won any awards or recognition?

Yes, the XGO3 has won a Mom's Choice Award, as noted in Xplora's own announcements.

### Does Xplora do anything for sustainability or give back to communities?

Xplora has run a program planting a tree for every watch sold in July and August, and the company has partnered with UNICEF Norway to help children, according to the store's own pages.

### Does Xplora offer an eSIM watch like other brands?

The store references an X5 Play eSIM smartwatch as a new addition, described as an early eSIM option for kids' smartwatches, alongside the SIM-card-based XGO3 and X6Play models.

### Does Xplora do anything for the environment or give back?

Xplora has run a promotion where it plants a tree for every watch sold in July and August, and the company has partnered with UNICEF Norway. The store data doesn't detail an ongoing sustainability program beyond these initiatives.

### How does Xplora compare to watches like TickTalk, Verizon's GizmoWatch, or Pinwheel?

Xplora's watches (XGO3 and X6Play) run on the Xplora Connect subscription over AT&T and T-Mobile, pair with the Guardian app for approving contacts and setting Safe Zones, and include School Mode to shut off calls and location during class. The store data doesn't cover the specific features of those other brands, so you'll want to compare based on what matters most to you, like network coverage or app features.

### Can I extend a screen protector or strap purchase into a gift for my kid's watch?

Yes, accessories like the X6Play and XGO3 screen protectors, jungle wrist straps, and strap packs (Harmony and Dream Pack) can be purchased separately as add-ons or gifts to personalize an existing Xplora kids smart watch.

### Will the watch work if we live somewhere rural or off the beaten path?

Xplora Connect runs on the AT&T and T-Mobile networks in the US, so coverage depends on those networks in your area; the store doesn't state coverage guarantees beyond that.

### What exactly does Xplora sell, and is it right for my 5-year-old starting kindergarten?

Xplora sells GPS smartwatches for kids that call, text, and track location without giving a child the open internet, plus watch bands, chargers, screen protectors, and SIM cards. The XGO3 ($129.99) is built for ages 4-7, so it fits a 5-year-old starting school as a first connected device.

### Is the Xplora watch a good gift for a grandchild starting to walk to school alone?

Yes, the XGO3 ($129.99, ages 4-7) or X6Play ($169.99, ages 7+) both work well for that transition, letting a child reach approved contacts and use SOS with no phone required. Just remember the watch needs an active Xplora Connect subscription to function, so consider gifting it alongside a plan.

### Can I get replacement parts if my kid loses a watch band or charger?

Yes. Xplora sells model-specific accessories like the Charger for X6Play, the Pogo and Micro-USB chargers for XGO3, and swappable bands such as the Jungle Wrist Straps or the Harmony and Dream Pack sets for X6Play, so you can replace or refresh parts without buying a new watch.

### Why won't my watch connect or find a signal?

Connection issues are often related to APN settings not applying automatically. The store's APN Support page walks through contacting your network for APN, MCC and MNC settings and entering them manually in the watch's Settings menu.

### How often does the GPS location update on the watch?

The store data confirms the watches use real-time GPS for location tracking through the Guardian app, but doesn't specify an exact update interval, so check the help center at support.xplora.com for that detail.

### Is there a screen protector I should buy for the watch?

Yes, Xplora sells model-specific screen protectors for both the X6Play and XGO3. They're a flexible plastic film (not tempered glass) that's dust-free, self-healing, and designed to be nearly invisible on the watch.

### Is the screen protector for the X6Play tempered glass?

No, the X6Play and XGO3 screen protectors are a flexible plastic film, not tempered glass. They have a smooth, dust-free, self-healing surface and are designed to be easy to apply without being noticeable on the watch.

### How do I apply the screen protector on my kid's X6Play or XGO3 without air bubbles?

Xplora's screen protectors are a flexible plastic film (not tempered glass) designed for easy application and a smooth, dust-free finish that's not noticeable on the watch. They're self-healing, which helps them handle the everyday scratches from an active kid.

### What's a good first accessory to buy alongside a new XGO3?

A spare charger is a practical first accessory since the XGO3 comes in two charging versions, a Pogo connector for the Jungle Edition and a Micro USB for the original, so check the back of the watch to pick the matching one. The Jungle Wrist Straps are also a fun option if your kid wants to swap the animal design.

### How do I switch out my kid's watch band for a new look?

Xplora's strap packs, like the Dream Pack and Harmony Watch Strap Pack for the X6Play, are designed to mix and match easily, and the XGO3's Jungle Wrist Straps let kids swap in a favorite animal design whenever they want a change.

### Can I buy Xplora accessories as a gift without buying a whole new watch?

Yes, items like watch bands, strap packs, screen protectors, and chargers are all sold separately from the watches, so they work well as add-on gifts for a child who already has an XGO3 or X6Play.

### Is the Jungle Wrist Strap pack a good add-on gift for a kid who already has the XGO3?

Yes, the Jungle Wrist Straps are animal-design wristbands made specifically for the XGO3, so a child who already owns one can easily add a new design as a small extra gift.

### Can I use the Harmony Watch Strap Pack on my kid's XGO3?

No. The Harmony Watch Strap Pack, like the Dream Pack, is made for the X6Play. The XGO3 uses its own separate strap options, including the Jungle Wrist Straps.

### Can I buy just a SIM card or accessories without buying a whole watch?

Yes. Xplora sells standalone items like the AT&T Flex SIM Card, chargers, screen protectors, and watch bands for both the XGO3 and X6Play, so you can restock or upgrade without buying a new watch.

### Is an Xplora watch a good gift if the kid already has one but wants a new look?

Yes, accessory packs make a good add-on gift. The X6Play has options like the Dream Pack and Harmony Watch Strap Pack with multiple bracelet and frame colors, and the XGO3 has Jungle Wrist Straps so a kid can refresh the look of a watch they already own.

### Are the X6Play bands sized for small kids' wrists?

The X6Play strap options include an elastic fabric band and an adjustable elastic fabric band made from breathable nylon, designed for a secure, comfortable fit on active kids, and the frames/loops help fine-tune the fit further.

### Is there a plain, less kid-themed option for an older child who doesn't want cartoon animals?

Yes. The X6Play's Harmony Watch Strap Pack and Dream Pack come in solid colors like Teak, Light Blue, Pink, Grey, and Blue rather than animal prints, which the XGO3's Jungle Wrist Straps use.

### What wrist sizes do the X6Play bands fit?

X6Play watch bands and strap replacements are sized for kids' wrists, and the store lists an adjustable elastic fabric strap option for a more flexible, secure fit. Exact wrist circumference isn't listed for every band, so check the specific strap listing for sizing details.

### Can I mix parts from different accessory packs, like combining a Dream Pack bracelet with a Harmony Pack frame on the X6Play?

Xplora's X6Play strap and frame packs, like the Dream Pack and Harmony Watch Strap Pack, are designed so you can mix and match colors within a pack to create a personalized look, since straps and frames are sold as separate, swappable pieces.

### What slang are kids using these days that I should know about?

Xplora publishes a blog post called 'What Is Brainrot? A Parent's Guide to Kids' Internet Trends' that covers current kid internet slang and trends parents may want to understand as their child goes online-adjacent with a first connected device.

### Can I use the same charger for both the XGO3 and X6Play?

No. The X6Play uses its own dedicated charger, and the XGO3 has two different charger options (a Pogo connector for the Jungle Edition and a Micro USB charger for the original XGO3) depending on the charging port on the back of your watch. Check your watch's port before buying a replacement.