Discover who Xplora is, the company mission, environmental commitment, and award recognition.
Where is Xplora based and what's the company's mission?
Xplora Technologies Inc is registered in Delaware, United States. The company says it was founded to give children a safe onboarding to digital life and a better balance between screen time and physical activity.
Is an Xplora watch a good gift, like for a birthday or starting kindergarten?
The XGO3 ($129.99) is built for ages 4-7 and the X6Play ($169.99) for ages 7 and up, so either can suit a milestone gift like starting school or a first solo walk to the bus stop. The XGO3 also comes with two interchangeable frames in lime green and pink, and both models have swappable bands so a gift can be personalized.
Is Xplora a US company, and what's their mission?
Xplora Technologies Inc is registered in Delaware, US. The brand's stated mission is to give children a safe onboarding to digital life and a better balance between screen time and physical activity, offering a first connected device without an open internet or social media.
Where is Xplora based, and how long has it been around?
Xplora Technologies Inc is registered in Delaware in the United States, and the company (Xplora) was founded in 2016, now operating with offices in six countries.
Where is Xplora based, and what's the company's mission?
Xplora Technologies Inc is registered in the United States (Delaware), with the wider Xplora Technologies group founded in 2016. Its stated mission is to give children a safe onboarding to digital life and a better balance between screen time and physical activity.
Where is Xplora based, and what makes it different from other kids' watch brands?
Xplora Technologies Inc is registered in Delaware, and the company was founded with the mission of giving children a safe onboarding to digital life. It combines the watch hardware, the Xplora Connect subscription on AT&T and T-Mobile, and the Guardian app for approving contacts and managing School Mode into one system, with no browser, social media, or ads on the watch itself.
Does Xplora do anything for the environment, or is it just another gadget brand?
Xplora has run a program where for each watch sold in July and August, they plant a tree. Beyond that seasonal initiative, the store data doesn't list other sustainability programs.
Does Xplora support any charitable or social causes?
Xplora's brand page mentions a tree-planting initiative tied to watches sold in July and August, and the company describes a mission to give children a safe onboarding to digital life with a better balance between screen time and physical activity.
Does Xplora do anything for the environment?
Xplora has run a program where, for each watch sold in July and August, the company plants a tree. This ties into Xplora's broader 'Play to Move the World' mission around getting kids active and engaged.
Where is Xplora Technologies legally based?
Xplora Technologies Inc is a company registered in Delaware, in the United States.
Has the XGO3 won any awards or recognition?
Yes, the Xplora XGO3 has won a Mom's Choice Award.
Does Xplora do anything for sustainability or give back to communities?
Xplora has run a program planting a tree for every watch sold in July and August, and the company has partnered with UNICEF Norway to help children, according to the store's own pages.
Does Xplora do anything for the environment or give back?
Xplora has run a promotion where it plants a tree for every watch sold in July and August, and the company has partnered with UNICEF Norway. The store data doesn't detail an ongoing sustainability program beyond these initiatives.
Do I need to pay extra for the Guardian app?
No. The app is included free with all Xplora Connect subscriptions. There are no hidden fees or premium upgrades needed for parental controls.
My watch won't connect or find a signal - what should I check first?
First confirm your Xplora Connect subscription is active, since calls, texts, and GPS won't work without it. If it's active and still not connecting, check the APN settings on the watch (Settings > APN) as described in Xplora's APN support instructions.
Is the Xplora watch a good gift for a grandchild starting to walk to school alone?
Yes, the XGO3 ($129.99, ages 4-7) or X6Play ($169.99, ages 7+) both work well for that transition, letting a child reach approved contacts and use SOS with no phone required. Just remember the watch needs an active Xplora Connect subscription to function, so consider gifting it alongside a plan.
Can grandparents buy or gift an Xplora watch and set it up themselves?
The store data doesn't cover multi-guardian gifting setup specifics, but the watch and an active Xplora Connect subscription are what's needed to make calls, texts, and GPS work, and the account can be managed anytime after purchase.
My watch has a signal but won't get data, how do I fix the APN settings?
You can set the APN manually: turn on the watch, swipe right to Settings, select APN, tap the plus icon, and enter the APN name, MCC, and MNC provided by your network. Contact your network first to get the correct APN, MCC, and MNC values for your SIM.
Will the X6Play fit my smaller child, or is it really only for bigger kids?
The X6Play is built for ages 7 and up and weighs 58g with dimensions of 51 x 42.4 x 14.7mm, a bit larger and heavier than the XGO3 (47.5g, 48.65 x 41.2 x 14.6mm) which is designed for ages 4-7. If your child has a smaller wrist or is younger than 7, the XGO3 is the better fit.
Will an Xplora smartwatch definitely work at my address before I buy?
Xplora Connect runs on the AT&T and T-Mobile networks, and standard shipping covers the continental US and Hawaii, with only the XGO3 shipping to Alaska; military APO/FPO addresses aren't supported. Coverage in your specific area depends on those carrier networks.
What does the Extended Warranty add-on actually cover?
The Extended Warranty is a 12-month pre-paid add-on for the X6Play or XGO3 that covers a broken screen with a replacement of equal or better spec, no deductible, and no deduction for the product's age, valid worldwide.
What slang are kids using these days that I should know about?
Xplora publishes a blog post called 'What Is Brainrot? A Parent's Guide to Kids' Internet Trends' that covers current kid internet slang and trends parents may want to understand as their child goes online-adjacent with a first connected device.
More help topics
- Products & Features
- Safety & Parental Controls
- Subscription & Setup
- Durability & Care
- Ordering & Shipping
- Returns, Warranty & Support
- Accessories & Customization
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