Question 1

How are Xplora smartwatches designed to keep kids safe?

Accepted Answer

They have no internet access, no social media, and only allow communication with parent-approved contacts. You control everything through the Xplora app.

Question 2

Can I see my child’s location with an Xplora smartwatch?

Accepted Answer

Yes! Real-time GPS tracking lets you check their location anytime in the Xplora app.

Question 3

How Safe is Xplora for My Child?

Accepted Answer

Xplora has no internet access, no social media, and no addictive apps, protecting your child from cyberbullying and inappropriate content.

The watch fits securely on the wrist and includes GPS tracking, Safety Zones, and a step counter, ensuring both safety and active engagement throughout the day.

Question 4

What is the Xplora Guardian app, and why do I need it?

Accepted Answer

The Xplora Guardian app is a companion app that gives parents full control over their child’s Xplora smartwatch. It lets you manage contacts, track GPS location in real time, limit screen time, and create safe zones—all from your own phone.

Question 5

Can I see where my child is using the app?

Accepted Answer

Yes. The Guardian app shows your child’s live location with GPS and updates every few seconds. You can also set up safe zones and get alerts when your child enters or leaves those areas.

Question 6

What are GPS Safe Zones?

Accepted Answer

Safe Zones are geofenced areas you can set in the app. You’ll receive alerts if your child enters or leaves these zones.

Question 7

How many kids watches can I manage with one app?

Accepted Answer

You can manage multiple watches for different children within the same account & still set up safe zones for the indepedent GPS kids smartwatch

Question 8

Can I add more than one guardian?

Accepted Answer

Yes, you can add a second guardian with nearly identical access to manage the watch.

Question 9

Is the Guardian app safe and private?

Accepted Answer

Absolutely. All data is encrypted, and only parent-approved contacts can communicate with your child. There’s no open internet or social media, making it a safer alternative to traditional smartphones.

Question 10

Can I control who my child talks to?

Accepted Answer

Yes. Only contacts you approve in the Guardian app can call or message your child. You can add, remove, or edit these contacts anytime from your own phone.

Question 11

What happens during school hours with school mode active?

Accepted Answer

With School Mode, you can set specific times when the watch disables all distractions. Your child can still be reached in an emergency, but they stay focused during class.

Question 12

Is my child's location data kept private, and can I trust the company with it?

Accepted Answer

Location data is automatically deleted after 72 hours, and personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany. Xplora states it does not share this data with third parties for marketing without opt-in consent.

Question 13

Is this a good first phone alternative for a kid starting kindergarten or first grade?

Accepted Answer

The XGO3 is built for ages 4-7 and works as a first connected device: it has GPS, calls and texts to approved contacts, an SOS button, and a 2MP camera, with no internet or social media for a young child to get into.

Question 14

Where does my child's location data get stored, and does anyone else see it?

Accepted Answer

Location data is automatically deleted after 72 hours. Personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany, and isn't shared with third parties for marketing without opt-in consent.

Question 15

Can my kid call or text anyone with the watch, or only certain people?

Accepted Answer

Only approved contacts. A child can only call or text people a parent has approved in the Guardian app, so there's no open-ended calling or texting to strangers.

Question 16

Does the watch have internet access or social media apps?

Accepted Answer

No. Xplora watches have no open internet browser, no social media, and no ads. The whole point is a kids watch phone that connects to approved contacts without the internet or social media that comes with a smartphone.

Question 17

How often does the GPS update, and how accurate is it really?

Accepted Answer

The store data doesn't give a specific update interval or accuracy figure. What's confirmed is that Xplora uses real-time GPS for location and Safe Zones, and location data is deleted after 72 hours.

Question 18

Can my kid call or text anyone, or only people I've approved?

Accepted Answer

Kids can only call or text approved contacts that a parent has set up in the Guardian app - there's no open internet or social media on the watch, so it's just calls and texts to whoever you've approved.

Question 19

Where is my child's location data stored, and who can see it?

Accepted Answer

Location data is automatically deleted after 72 hours, and personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany. It is not shared with third parties for marketing without opt-in consent.

Question 20

Does the watch have internet, apps, or social media?

Accepted Answer

No. The watches have no open internet browser, no social media, and no ads, so a child can only call or text the approved contacts a parent has set up in the Guardian app.

Question 21

Does the watch let my kid browse the internet or use social media apps?

Accepted Answer

No. Xplora watches have no open internet browser, no social media, and no ads. A child can only call or text contacts that a parent has approved through the Guardian app.

Safety & Parental Controls