Safety & Parental Controls

Question 1

How are Xplora smartwatches designed to keep kids safe?

Accepted Answer

They have no internet access, no social media, and only allow communication with parent-approved contacts. You control everything through the Xplora app.

Question 2

Can I see my child’s location with an Xplora smartwatch?

Accepted Answer

Yes! Real-time GPS tracking lets you check their location anytime in the Xplora app.

Question 3

Is the Xplora Smartwatch Allowed in Schools?

Accepted Answer

Yes! In our survey, 80% of schools reported that smartwatches like Xplora are allowed, as long as they are used in School Mode. This setting ensures the watch functions only as a regular clock, without disrupting lessons.

Question 4

What is School Mode, and How Does It Work?

Accepted Answer

School Mode is a setting that disables all features, including calls, messages, and internet access. During designated school hours, set by parents in the Xplora app, the watch functions only as a regular clock.

Kids cannot change this setting themselves, ensuring a distraction-free learning environment.

Question 5

What Should I Do If the School Doesn’t Allow Xplora?

Accepted Answer

If the school says no, even with School Mode, you can inform teachers and staff about how the feature works.

Many parents have reported that schools change their decision once they understand that the watch can only display the time during lessons and does not cause distractions.

Question 6

How Safe is Xplora for My Child?

Accepted Answer

Xplora has no internet access, no social media, and no addictive apps, protecting your child from cyberbullying and inappropriate content.

The watch fits securely on the wrist and includes GPS tracking, Safety Zones, and a step counter, ensuring both safety and active engagement throughout the day.

Question 7

Is Xplora a Better Alternative Than a Smartphone for Younger Kids?

Accepted Answer

Yes! Xplora is perfect for younger children who aren’t ready for a smartphone. It allows easy communication through calls and SMS without the risks of internet access, social media, or expensive features.

It's also a more affordable and durable option, reducing the risk of loss or damage compared to a traditional smartphone.

Question 8

What is the Xplora Guardian app, and why do I need it?

Accepted Answer

The Xplora Guardian app is a companion app that gives parents full control over their child’s Xplora smartwatch. It lets you manage contacts, track GPS location in real time, limit screen time, and create safe zones—all from your own phone.

Question 9

Can I see where my child is using the app?

Accepted Answer

Yes. The Guardian app shows your child’s live location with GPS and updates every few seconds. You can also set up safe zones and get alerts when your child enters or leaves those areas.

Question 10

What are GPS Safe Zones?

Accepted Answer

Safe Zones are geofenced areas you can set in the app. You’ll receive alerts if your child enters or leaves these zones.

Question 11

How many kids watches can I manage with one app?

Accepted Answer

You can manage multiple watches for different children within the same account & still set up safe zones for the indepedent GPS kids smartwatch

Question 12

Can I add more than one guardian?

Accepted Answer

Yes, you can add a second guardian with nearly identical access to manage the watch.

Question 13

Is the Guardian app safe and private?

Accepted Answer

Absolutely. All data is encrypted, and only parent-approved contacts can communicate with your child. There’s no open internet or social media, making it a safer alternative to traditional smartphones.

Question 14

Can I control who my child talks to?

Accepted Answer

Yes. Only contacts you approve in the Guardian app can call or message your child. You can add, remove, or edit these contacts anytime from your own phone.

Question 15

What happens during school hours with school mode active?

Accepted Answer

With School Mode, you can set specific times when the watch disables all distractions. Your child can still be reached in an emergency, but they stay focused during class.

Question 16

Is my child's location data kept private, and can I trust the company with it?

Accepted Answer

Location data is automatically deleted after 72 hours, and personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany. Xplora states it does not share this data with third parties for marketing without opt-in consent.

Question 17

Where does my child's location data get stored, and does anyone else see it?

Accepted Answer

Location data is automatically deleted after 72 hours. Personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany, and isn't shared with third parties for marketing without opt-in consent.

Question 18

Can my kid call or text anyone with the watch, or only certain people?

Accepted Answer

Only approved contacts. A child can only call or text people a parent has approved in the Guardian app, so there's no open-ended calling or texting to strangers.

Question 19

How often does the GPS update, and how accurate is it really?

Accepted Answer

The store data doesn't give a specific update interval or accuracy figure. What's confirmed is that Xplora uses real-time GPS for location and Safe Zones, and location data is deleted after 72 hours.

Question 20

How accurate is the GPS, and how often does it update the location?

Accepted Answer

The store data doesn't specify an exact update interval or accuracy figure, but location data is automatically deleted after 72 hours, and GPS works alongside Safe Zones and SOS features once Xplora Connect is active.

Question 21

Where is my child's location data stored, and who can see it?

Accepted Answer

Location data is automatically deleted after 72 hours, and personal data is stored on AWS servers in Dublin, Ireland and Frankfurt, Germany. It is not shared with third parties for marketing without opt-in consent.

Question 22

Does the watch have internet, apps, or social media?

Accepted Answer

No. The watches have no open internet browser, no social media, and no ads, so a child can only call or text the approved contacts a parent has set up in the Guardian app.

Question 23

How often does the GPS location update on the watch?

Accepted Answer

The store data confirms the watches use real-time GPS for location tracking through the Guardian app, but doesn't specify an exact update interval, so check the help center at support.xplora.com for that detail.