Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account
This is a voluntary manufacturer's warranty. It provides rights separate to rights provided by consumer law, including, but not limited to those relating to non-conforming goods. Our limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.
Xplora extends this limited product warranty only to the consumer who originally purchased the Product. It does not extend to any subsequent owner or other transferee of the Product.
Xplora Technologies (“Xplora”) warrants that the Xplora branded products and accessories included in the packaging with the product (“Product”) shall be free from defects in materials and workmanship under normal use for a period of One (1) Year from the date of purchase (“Warranty Period”). The Warranty Period is not extended if we repair or replace the Product.
Warranty shall not be valid if during the receiving, analysis, or repair of the Product, it is determined that the Product has;
● Any customer induced damage, (cosmetic damage) such as scratches and dents;
● Been serviced, altered, refurbished, or modified by anyone who is not authorized by Xplora;
In addition, this Limited Warranty does not apply to damage or defects caused by:
● Use with non-Xplora products;
● Transportation, storage;
● Accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes;
● Normal wear and tear or aging of the Product such as discoloration or stretching;
● Operating the Product outside the permitted or intended uses described by Xplora;
● Improper voltage or power supply.
This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship. Xplora limits the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose to the duration of this express limited warranty.
If a material or workmanship defect arises with regard to any Xplora product, and a valid claim is received within the Warranty Period, Xplora will (1) repair the Product using new or refurbished parts or (2) replace the Product with a new or refurbished Product that is at least functionally equivalent to the product it replaces.
Please access and review the online help center (https://support.myxplora.com/hc/en-gb/categories/360002601000-X5-Play-X5-Play-eSIM) before seeking warranty service.
To obtain warranty service, contact Xplora directly via email at firstname.lastname@example.org Proof of purchase shall be required to verify eligibility.
Our liability shall under no circumstances exceed the actual amount paid by you for the defective Product, nor shall Xplora under any circumstances be liable for any consequential , incidental, special or punitive damages or losses, whether direct or indirect.
No data added to your Product will be reinstalled. Some or all of the contents may be deleted or reformatted during the Warranty service.
Xplora reserves the right to change the method by which Xplora provides warranty service to you. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country.
This warranty is governed by and construed under the laws of the country in which the product purchase took place.