Understand pricing, activation, network coverage, and how to get your watch working.
Do I need to call my mobile provider to set up the smart watch?
Xplora watches come with a SIM card and the Xplora Connect plan is $12/month—no need to call your provider, just activate it through the Xplora website or app.
Do I need to pay extra for the Guardian app?
No. The app is included free with all Xplora Connect subscriptions. There are no hidden fees or premium upgrades needed for parental controls.
How do I cancel my Xplora subscription?
You can manage or cancel your Xplora Connect subscription anytime from your customer account, with no cancellation fees.
Is there a plan discount if I pay for the year instead of monthly?
Yes. Xplora Connect is $12 a month with no contract, or $120 a year paid annually, which is a 20% saving compared to paying monthly.
How much is the subscription and is paying yearly cheaper?
Xplora Connect costs $12 a month with no contract, or $120 a year paid annually, which works out to a 20% savings compared to paying monthly. There are no activation or cancellation fees either way.
What cell network does the watch run on, and will it work in my area?
Xplora Connect runs on the AT&T and T-Mobile networks in the US. Coverage will depend on those networks in your specific location, so it's worth checking AT&T or T-Mobile coverage where your child will be using the watch.
Can I use the watch with my own phone plan instead of buying a subscription?
No. Every Xplora watch needs an active Xplora Connect subscription to make calls, send texts, or use GPS, Safe Zones, School Mode, and SOS. You can't just pop in your existing phone plan without that subscription running the connected features.
What do I need to do to activate a brand new Xplora watch?
You'll need to set up an active Xplora Connect subscription for the watch and pair it with the Guardian app to approve contacts and settings. If the watch has trouble finding a signal after that, the APN settings may need to be entered manually under the watch's Settings menu, which the store's APN Support page walks through step by step.
Is it easy to cancel the subscription if we stop using it?
Yes, Xplora Connect can be managed or cancelled anytime from your customer account, with no cancellation fees. This is the same subscription needed for calls, texts, GPS, Safe Zones, School Mode, and SOS.
How do I cancel my Xplora Connect subscription?
You can manage or cancel your Xplora Connect subscription anytime from your customer account, with no cancellation fees.
What payment do I need besides the watch itself to get it working?
Every Xplora watch requires an active Xplora Connect subscription, $12/month or $120/year, to use calls, texts, GPS, Safe Zones, School Mode, and SOS; the watch itself doesn't work as a phone without it.
Does the watch need its own subscription, or can I just use my own phone plan?
Every Xplora watch needs its own active Xplora Connect subscription to make calls, send texts, or use GPS, Safe Zones, School Mode, and SOS - you can't run it off your personal phone plan.
How do I activate a brand new Xplora watch?
Activation ties to setting up an active Xplora Connect subscription through your account; once that's running, the watch connects to AT&T or T-Mobile for calls, texts, and GPS. If the watch won't find a signal after that, check the APN settings via the watch's Settings menu as outlined in Xplora's APN support guide.
What cell network does the watch use, and will it work in my area?
Xplora Connect runs on the AT&T and T-Mobile networks in the US, so coverage depends on those networks in your location.
How much does Xplora Connect cost, and is paying yearly cheaper?
Xplora Connect costs $12 a month with no contract, or $120 a year paid annually, which works out to a 20% saving versus paying monthly.
Can I cancel the Xplora subscription anytime, and are there fees?
Yes, there are no activation fees and no cancellation fees, and you can manage or cancel Xplora Connect anytime from your customer account.
What cell network does the watch use, and will it work where we live?
Xplora Connect runs on the AT&T and T-Mobile networks in the US. Standard shipping and use cover the continental US and Hawaii, though only the XGO3 ships to Alaska, and military APO/FPO addresses aren't supported.
How much does Xplora Connect cost, and is there a discount for paying yearly?
Xplora Connect costs $12 a month with no contract, or $120 a year if paid annually, which works out to a 20% saving versus paying monthly.
Does the watch need its own subscription, or can I use my own phone plan?
Every Xplora watch needs an active Xplora Connect subscription to make calls, send texts, or use GPS, Safe Zones, School Mode, and SOS. It runs on the AT&T and T-Mobile networks and isn't something you can substitute with your own existing phone plan.
Can I cancel the subscription anytime, and are there cancellation fees?
There are no activation fees and no cancellation fees. You can manage or cancel the Xplora Connect subscription anytime from your account.
What do I actually need to do to get a brand new Xplora watch up and running?
You'll need an active Xplora Connect subscription to enable calls, texts, GPS, Safe Zones, School Mode, and SOS, since the watch can't use these features without it. Setup happens through the Guardian app where you approve contacts and configure the watch as their first connected device.
Does the watch come with a SIM card, or do I need to buy one separately?
Xplora sells SIM cards separately, such as the AT&T Flex SIM Card, to connect your watch to the Xplora Connect service. You'll need an active Xplora Connect subscription along with the SIM to enable calls, texts, and GPS.
My watch can't get a data connection, how do I fix the APN settings?
You can enter the APN, MCC, and MNC settings manually on the watch: turn it on, swipe to Settings, select APN, tap the plus icon, and enter the values provided by your network. Contact your network carrier first to get the correct APN, MCC, and MNC settings for your SIM.
Does the X6Play work with Verizon service, or only AT&T and T-Mobile?
Xplora Connect runs on the AT&T and T-Mobile networks in the US, so the X6Play is built to work on those networks specifically.
Is the AT&T Flex SIM card compatible with both watch models?
The store data lists the AT&T Flex SIM Card as a standalone accessory alongside model-specific parts, but it doesn't specify per-model compatibility, so it's worth checking with Xplora support at support@xplora.com to confirm it fits your specific watch.
Do I need to buy a separate SIM card for the watch, or is that included?
Every Xplora watch needs an active Xplora Connect subscription to make calls, send texts, or use GPS, Safe Zones, School Mode, and SOS. Xplora sells the SIM cards (like the AT&T Flex SIM Card and Flex Play for T-Mobile) as part of getting a watch connected, running on the AT&T and T-Mobile networks.
My watch has a signal but won't get data, how do I fix the APN settings?
You can set the APN manually: turn on the watch, swipe right to Settings, select APN, tap the plus icon, and enter the APN name, MCC, and MNC provided by your network. Contact your network first to get the correct APN, MCC, and MNC values for your SIM.
Do I need to buy a separate SIM card for my Xplora watch?
Xplora sells SIM card products like the AT&T Flex SIM Card and a Flex Play (T-Mobile) option separately, which pair with an active Xplora Connect subscription so the watch can make calls, send texts, and use GPS on the AT&T or T-Mobile network.
Is Xplora Connect a real phone plan or something else?
Xplora Connect is the subscription required to activate calling, texting, GPS, Safe Zones, School Mode, and SOS on the watch. It runs on the AT&T and T-Mobile networks in the US, costs $12/month or $120/year, and has no activation or cancellation fees.
Can I buy the Xplora Connect subscription as a gift, or does it have to be tied to my own account?
The Xplora Connect subscription is $12 a month or $120 a year and is managed through the customer's account, so it's set up and controlled by whoever registers the watch, typically the parent or guardian giving the watch as a gift.
Do I need to buy a SIM card separately, or does it come with the watch?
Xplora sells SIM cards separately, including an AT&T Flex SIM card and a T-Mobile Flex Play option, alongside the watches. Xplora Connect service itself runs on the AT&T and T-Mobile networks.
More help topics
- Products & Features
- Safety & Parental Controls
- Durability & Care
- Ordering & Shipping
- Returns, Warranty & Support
- About Xplora
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