Durability & Care

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Find out how to protect your watch and keep it working in different conditions.

Is the Xplora Smartwatch Allowed in Schools?

Yes! In our survey, 80% of schools reported that smartwatches like Xplora are allowed, as long as they are used in School Mode. This setting ensures the watch functions only as a regular clock, without disrupting lessons.

What is School Mode, and How Does It Work?

School Mode is a setting that disables all features, including calls, messages, and internet access. During designated school hours, set by parents in the Xplora app, the watch functions only as a regular clock. Kids cannot change this setting themselves, ensuring a distraction-free learning environment.

What Should I Do If the School Doesn’t Allow Xplora?

If the school says no, even with School Mode, you can inform teachers and staff about how the feature works. Many parents have reported that schools change their decision once they understand that the watch can only display the time during lessons and does not cause distractions.

Who is Xplora actually for, and is it just a toy or a real communication device?

Xplora makes kids smart watches for US parents of kids roughly 4-12 who aren't ready to hand over a smartphone. It's a real watch phone: it can call and text approved contacts and share GPS location, but it has no open internet or social media, so it works as a first connected device rather than a toy.

How do I know which charger I need for my XGO3?

It depends on the charging port: the Pogo Charger is for the XGO3 Jungle Edition and is not compatible with the original Micro USB XGO3, while the Micro USB charger is for the original XGO3 and is not compatible with the Jungle Edition. Check the back of your watch for a tab (Micro USB) versus pogo pins before ordering.

What should I do to get my kid's watch ready before their first day walking to school alone?

Set up the watch and Guardian app, add approved contacts, and confirm your Xplora Connect subscription is active since GPS, calls, texts, and SOS all require it. It's worth testing calls and location in your neighborhood before the actual first walk.

My watch isn't charging, what could be wrong?

First confirm you're using the correct charger for your model: the X6Play uses its own charging cradle, and the XGO3 has two different chargers (Micro USB or Pogo) depending on whether it's the original or Jungle Edition. Using the wrong charger for your watch's port won't work.

How do I keep the watch protected from a hot day of outdoor play?

Xplora doesn't publish specific heat-care instructions, but accessories like the screen protectors for the X6Play and XGO3 add durability for active kids, and swappable bands (like the Jungle Wrist Straps for XGO3) let kids stay comfortable while playing outside.

Can the watch handle rain or a kid getting caught outside in wet weather?

The watches are water and dust resistant according to IP67/IP68 lab testing, but the merchant recommends removing the watch before it comes into contact with water, since this resistance isn't permanent and can diminish over time. A wet watch should not be charged, and liquid damage isn't covered under warranty.

Can I put the watch on a wet washcloth or let my kid wear it in the rain?

The XGO3 and X6Play are rated IP68 water and dust resistant under lab conditions, but Xplora recommends removing the watch before contact with water since resistance can diminish with wear. A wet watch should not be charged, and liquid damage isn't covered under warranty.

Why isn't my watch charging?

Check that you're using the correct charger for your model: the X6Play uses a charging cradle, while the XGO3 uses either a Micro-USB charger or a Pogo connector charger depending on which version you have, and the two are not interchangeable. If you see a charging tab on the back of an XGO3, it needs the Micro-USB charger, not the Pogo/Jungle Edition charger.

Can the watch get wet, like if my kid plays in the sprinkler or it rains at recess?

Both the XGO3 and X6Play are rated IP68, tested under controlled lab conditions and classified as water and dust resistant. However, Xplora recommends removing the watch before contact with water since this resistance isn't permanent and can diminish over time, and a wet watch should not be charged.

How accurate is the GPS, and how often does it update the location?

The store data doesn't specify an exact update interval or accuracy figure, but location data is automatically deleted after 72 hours, and GPS works alongside Safe Zones and SOS features once Xplora Connect is active.

My watch won't connect or find a signal - what should I check first?

First confirm your Xplora Connect subscription is active, since calls, texts, and GPS won't work without it. If it's active and still not connecting, check the APN settings on the watch (Settings > APN) as described in Xplora's APN support instructions.

Can my child get wet wearing the watch, like during a rainy walk to school?

Xplora watches are rated IP68 and tested as water and dust resistant under controlled lab conditions, but this protection isn't permanent and can diminish with wear, so Xplora recommends removing the watch before it comes into contact with water. A wet watch should not be charged, and liquid damage isn't covered by the warranty.

What should I do if my child's watch dies or acts up on a hot day outside?

The store data doesn't detail specific hot-weather guidance, but for connection or charging issues you can check the APN settings or confirm the correct charger for your model, and reach Xplora support at +1 478 606 0554 (Mon-Fri 12-6pm ET) or support@xplora.com (Mon-Fri 10am-6pm ET) for help.

Should I put a screen protector on my kid's watch?

It's a smart idea for active kids. Xplora sells an invisible screen protector for both the X6Play and XGO3, a flexible plastic film (not tempered glass) that's dust-free, self-healing, and barely noticeable once applied.

Can the watch get wet, like at the pool or in the rain?

The XGO3 and X6Play are both rated IP68 and tested as water and dust resistant under controlled lab conditions, but Xplora recommends removing the watch before contact with water since this resistance isn't permanent and diminishes with wear. A wet watch should not be charged, and liquid damage isn't covered under warranty.

What should my kid do on a hot day outside with the watch on?

The store data doesn't specify heat-related guidance, but since the watch is water and dust resistant rather than fully sealed, it's worth keeping it out of direct water contact (like pools or sprinklers) during outdoor play, per Xplora's care notes.

What happens if my kid loses the watch or cracks the screen?

Xplora offers a Replacement: X6Play (Discount Lost Watch) option and a separate Extended Warranty add-on that covers a broken screen with no deductible and no deduction for the product's age. The standard 1-year limited warranty covers hardware defects but not accidental damage like a lost watch or cracked screen from a drop.

My kid has a small wrist, will the band actually fit?

X6Play bands come in sizes including 3.8 inches and 4.25 inches, and adjustable elastic fabric strap options are also available for a more flexible, secure fit. The XGO3 ships with two frames and loops (lime green and pink) sized for younger kids ages 4-7.

Is the Xplora screen protector real glass or something else?

It's a flexible plastic film, not tempered glass. It has a smooth, dust-free surface, is self-healing, and is designed to be easy to apply and unnoticeable on the watch face.

Is the X6Play screen protector tempered glass?

No. The X6Play screen protector is a flexible plastic film, not tempered glass. It has a smooth, dust-free, self-healing surface and is easy to apply without being noticeable on the watch.

Do I need to buy the screen protector, or is it optional?

It's an optional accessory. Xplora describes it as 'a smart investment for active children' to help the X6Play or XGO3 screen stay more durable and last longer, but it's not required for the watch to function.

Do I need a screen protector for my kid's watch, or is the screen already tough enough?

Xplora sells invisible screen protectors for both the X6Play and XGO3. They're a flexible plastic film (not tempered glass) that's dust-free, self-healing, and barely noticeable once applied, so they're a good extra layer of protection for an active kid without changing how the watch looks.

Is the screen protector tempered glass?

No, the Xplora screen protectors for both the X6Play and XGO3 are a flexible plastic film, not tempered glass. They're described as self-healing, dust-free, and easy to apply without being noticeable on the watch.

Do I need to reapply or replace the screen protector over time?

The store doesn't specify a replacement schedule, but the screen protector is sold separately for both the X6Play and XGO3, so you can buy a new one if the original gets worn or scratched from active play.

What's the X6Play screen protector actually made of?

The X6Play screen protector is a flexible plastic film, not tempered glass. It has a smooth, dust-free surface, is self-healing, and is designed to be easy to apply without being noticeable on the watch.

What's a good add-on if I'm worried about my kid breaking or losing the watch?

Xplora offers an extended warranty add-on covering broken screens for 12 months with no deductible, and a separate lost-watch discount replacement option for the X6Play. These sit alongside the standard 1-year limited hardware warranty that comes with every watch.

Does the X6Play screen protector actually make a difference, or is it just extra plastic?

The X6Play screen protector is a flexible plastic film (not tempered glass) designed to keep the screen from scratching during everyday wear. It's an easy, invisible add-on that's barely noticeable once applied, and it's meant as a smart investment for active kids who bump their watch around a lot.

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