Durability & Care

Question 1

What should I do to get my kid's watch ready before their first day walking to school alone?

Accepted Answer

Set up the watch and Guardian app, add approved contacts, and confirm your Xplora Connect subscription is active since GPS, calls, texts, and SOS all require it. It's worth testing calls and location in your neighborhood before the actual first walk.

Question 2

My watch isn't charging, what could be wrong?

Accepted Answer

First confirm you're using the correct charger for your model: the X6Play uses its own charging cradle, and the XGO3 has two different chargers (Micro USB or Pogo) depending on whether it's the original or Jungle Edition. Using the wrong charger for your watch's port won't work.

Question 3

How do I keep the watch protected from a hot day of outdoor play?

Accepted Answer

Xplora doesn't publish specific heat-care instructions, but accessories like the screen protectors for the X6Play and XGO3 add durability for active kids, and swappable bands (like the Jungle Wrist Straps for XGO3) let kids stay comfortable while playing outside.

Question 4

Can the watch handle rain or a kid getting caught outside in wet weather?

Accepted Answer

The watches are water and dust resistant according to IP67/IP68 lab testing, but the merchant recommends removing the watch before it comes into contact with water, since this resistance isn't permanent and can diminish over time. A wet watch should not be charged, and liquid damage isn't covered under warranty.

Question 5

Can I put the watch on a wet washcloth or let my kid wear it in the rain?

Accepted Answer

The XGO3 and X6Play are rated IP68 water and dust resistant under lab conditions, but Xplora recommends removing the watch before contact with water since resistance can diminish with wear. A wet watch should not be charged, and liquid damage isn't covered under warranty.

Question 6

Why isn't my watch charging?

Accepted Answer

Check that you're using the correct charger for your model: the X6Play uses a charging cradle, while the XGO3 uses either a Micro-USB charger or a Pogo connector charger depending on which version you have, and the two are not interchangeable. If you see a charging tab on the back of an XGO3, it needs the Micro-USB charger, not the Pogo/Jungle Edition charger.

Question 7

Can the watch get wet, like if my kid plays in the sprinkler or it rains at recess?

Accepted Answer

Both the XGO3 and X6Play are rated IP68, tested under controlled lab conditions and classified as water and dust resistant. However, Xplora recommends removing the watch before contact with water since this resistance isn't permanent and can diminish over time, and a wet watch should not be charged.

Question 8

Can my child get wet wearing the watch, like during a rainy walk to school?

Accepted Answer

Xplora watches are rated IP68 and tested as water and dust resistant under controlled lab conditions, but this protection isn't permanent and can diminish with wear, so Xplora recommends removing the watch before it comes into contact with water. A wet watch should not be charged, and liquid damage isn't covered by the warranty.

Question 9

What should I do if my child's watch dies or acts up on a hot day outside?

Accepted Answer

The store data doesn't detail specific hot-weather guidance, but for connection or charging issues you can check the APN settings or confirm the correct charger for your model, and reach Xplora support at +1 478 606 0554 (Mon-Fri 12-6pm ET) or support@xplora.com (Mon-Fri 10am-6pm ET) for help.

Question 10

Should I put a screen protector on my kid's watch?

Accepted Answer

It's a smart idea for active kids. Xplora sells an invisible screen protector for both the X6Play and XGO3, a flexible plastic film (not tempered glass) that's dust-free, self-healing, and barely noticeable once applied.

Question 11

Can the watch get wet, like at the pool or in the rain?

Accepted Answer

The XGO3 and X6Play are both rated IP68 and tested as water and dust resistant under controlled lab conditions, but Xplora recommends removing the watch before contact with water since this resistance isn't permanent and diminishes with wear. A wet watch should not be charged, and liquid damage isn't covered under warranty.

Question 12

What should my kid do on a hot day outside with the watch on?

Accepted Answer

The store data doesn't specify heat-related guidance, but since the watch is water and dust resistant rather than fully sealed, it's worth keeping it out of direct water contact (like pools or sprinklers) during outdoor play, per Xplora's care notes.

Question 13

Is there a screen protector I should buy for the watch?

Accepted Answer

Yes, Xplora sells model-specific screen protectors for both the X6Play and XGO3. They're a flexible plastic film (not tempered glass) that's dust-free, self-healing, and designed to be nearly invisible on the watch.

Question 14

Is the screen protector for the X6Play tempered glass?

Accepted Answer

No, the X6Play and XGO3 screen protectors are a flexible plastic film, not tempered glass. They have a smooth, dust-free, self-healing surface and are designed to be easy to apply without being noticeable on the watch.

Question 15

How do I apply the screen protector on my kid's X6Play or XGO3 without air bubbles?

Accepted Answer

Xplora's screen protectors are a flexible plastic film (not tempered glass) designed for easy application and a smooth, dust-free finish that's not noticeable on the watch. They're self-healing, which helps them handle the everyday scratches from an active kid.

Question 16

My kid has a small wrist, will the band actually fit?

Accepted Answer

X6Play bands come in sizes including 3.8 inches and 4.25 inches, and adjustable elastic fabric strap options are also available for a more flexible, secure fit. The XGO3 ships with two frames and loops (lime green and pink) sized for younger kids ages 4-7.

Question 17

Is the Xplora screen protector real glass or something else?

Accepted Answer

It's a flexible plastic film, not tempered glass. It has a smooth, dust-free surface, is self-healing, and is designed to be easy to apply and unnoticeable on the watch face.

Question 18

Is the X6Play screen protector tempered glass?

Accepted Answer

No. The X6Play screen protector is a flexible plastic film, not tempered glass. It has a smooth, dust-free, self-healing surface and is easy to apply without being noticeable on the watch.

Question 19

Do I need to buy the screen protector, or is it optional?

Accepted Answer

It's an optional accessory. Xplora describes it as 'a smart investment for active children' to help the X6Play or XGO3 screen stay more durable and last longer, but it's not required for the watch to function.

Question 20

Do I need a screen protector for my kid's watch, or is the screen already tough enough?

Accepted Answer

Xplora sells invisible screen protectors for both the X6Play and XGO3. They're a flexible plastic film (not tempered glass) that's dust-free, self-healing, and barely noticeable once applied, so they're a good extra layer of protection for an active kid without changing how the watch looks.

Question 21

Is the screen protector tempered glass?

Accepted Answer

No, the Xplora screen protectors for both the X6Play and XGO3 are a flexible plastic film, not tempered glass. They're described as self-healing, dust-free, and easy to apply without being noticeable on the watch.

Question 22

Do I need to reapply or replace the screen protector over time?

Accepted Answer

The store doesn't specify a replacement schedule, but the screen protector is sold separately for both the X6Play and XGO3, so you can buy a new one if the original gets worn or scratched from active play.

Question 23

How do I apply the screen protector on my kid's Xplora watch?

Accepted Answer

The X6Play and XGO3 screen protectors are flexible plastic film (not tempered glass) designed for easy application with a smooth, dust-free finish that self-heals minor scratches. They're made to be barely noticeable once applied and to add extra durability for active kids.

Question 24

What's the X6Play screen protector actually made of?

Accepted Answer

The X6Play screen protector is a flexible plastic film, not tempered glass. It has a smooth, dust-free surface, is self-healing, and is designed to be easy to apply without being noticeable on the watch.

Question 25

How do I know if I need the pogo charger or the micro-USB charger for my XGO3?

Accepted Answer

Check the back of your watch: the Pogo Charger works with the XGO3 Jungle Edition and is not compatible with the original XGO3 (which has a Micro USB port), while the Micro USB charger is not compatible with the Jungle Edition. Look for a tab on the port to confirm which one you have before ordering.

Question 26

Does the X6Play screen protector actually make a difference, or is it just extra plastic?

Accepted Answer

The X6Play screen protector is a flexible plastic film (not tempered glass) designed to keep the screen from scratching during everyday wear. It's an easy, invisible add-on that's barely noticeable once applied, and it's meant as a smart investment for active kids who bump their watch around a lot.

Question 27

Can I use the same charger for both the XGO3 and X6Play?

Accepted Answer

No. The X6Play uses its own dedicated charger, and the XGO3 has two different charger options (a Pogo connector for the Jungle Edition and a Micro USB charger for the original XGO3) depending on the charging port on the back of your watch. Check your watch's port before buying a replacement.