Order Status
You can check your order status in your Xplora Customer Account.
Shipping Costs
Smart Watches and Watch Replacements:
- Free Standard Shipping (3–5 business days): Automatically applied to all smart watches and watch replacements.
- 2-Day Express Shipping (2 business days): Available for $9.99 unless otherwise advertised during a promotional period.
Other Xplora Products:
- Free standard shipping is included on Shop.myxplora.com orders with a subtotal value of $25 or greater, after any promotion or discount is applied.
- A shipping fee of $4.99 is applied to orders under $25.
- Express Shipping (2 business days): $9.99 for all orders, regardless of total.
Shipping costs vary if shipping outside the continental U.S. and may include additional duties, customs fees, or brokerage fees to be paid by the customer.
Where We Ship
We ship online purchases made at Shop.myxplora.com only to addresses in the continental U.S., Alaska, and Hawaii. If you are outside the United States, please visit one of our international pages.
Xplora restricts carriers from rerouting packages. The shipping address provided at checkout is where your order will be delivered.
Order Cut-Off and Dispatch
- Orders placed before 12:00 noon EST will be dispatched the same business day.
- Orders placed after 12:00 noon EST will ship the next business day.
You will receive an email with a tracking number once your order has been shipped.
