Shipping policy

Order Status

You can check your order status in your Xplora Customer Account.

Shipping Costs

Smart Watches and Watch Replacements:

  • Free Standard Shipping (3–5 business days): Automatically applied to all smart watches and watch replacements.
  • 2-Day Express Shipping (2 business days): Available for $9.99 unless otherwise advertised during a promotional period.

Other Xplora Products:

  • Free Standard Shipping: Included on Shop.myxplora.com orders with a subtotal value of $25 or greater, after any promotion or discount is applied.
  • Standard Shipping Fee: $4.99 applied to orders under $25.
  • Express Shipping (2 business days): $9.99 for all orders, regardless of total.

Shipping costs may vary for orders outside the continental U.S. Additional duties, customs fees, or brokerage fees may apply and are the responsibility of the customer.

Where We Ship

We ship online purchases made at shop.xplora.com to addresses in the continental U.S., and Hawaii. We only ship XGO3 products to Alaska. Unfortunately, we do not ship to U.S. military addresses such as APO or FPO due to compatibility issues with our products. If you live on a U.S military base outside the United States please contact customer service, and one of our representatives will help you based on the country you are stationed in.

For international orders, please visit one of our international pages. The shipping address provided at checkout is where your order will be delivered.

Address Updates

If your package has not yet shipped, we may be able to update your shipping address. Once your order ships, you may contact the carrier directly to update the delivery address.

Order Cut-Off and Dispatch

  • Orders placed before 2:00 PM EST will be dispatched the same business day.
  • Orders placed after 2:00 PM EST will ship the next business day.

You will receive an email with a tracking number once your order has been shipped.

Responsibility for Delivered Goods

Responsibility for goods transfers to you upon delivery to your address or collection from our designated location.

Delays Outside Our Control

If delivery is delayed due to events beyond our control, we will notify you promptly and take steps to minimize the delay. Refunds are available for undelivered products in cases of substantial delays.

Missed Deliveries and Failed Attempts

If no one is available to receive the delivery, the carrier will leave a notice with instructions to rearrange delivery or collect from a local depot. If delivery is not rearranged or collected, the package will be returned to our warehouse. A new order will need to be placed.